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Customer Support Executive

0 - 3 years

2 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Type: Full-Time

Experience: 0 - 4 Years

Key Responsibilities:


2- Handle and resolve customer complaints or concerns in a timely and empathetic manner.


3- Document feedback, categorize it based on themes, and escalate issues to relevant teams.


4- Collaborate with the Quality, Product, and Support teams to suggest service or product improvements.


5- Maintain detailed and accurate records of customer interactions and feedback.


6- Follow up with customers post-resolution to ensure satisfaction.

Soft Skills:

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