Customer Support Engineer

JOB DESCRIPTION

Key Responsibilities:

 Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.

 Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.

 Work closely with the technical team to escalate and resolve complex issues.

 Document customer interactions, feedback, and resolutions in the CRM system.

 Guide customers on software installation, features, and usage.

 Ensure customer satisfaction by providing prompt and efficient support.

 Assist in preparing FAQs, user manuals, and helpdesk content.

Required Skills & Qualifications:

 Education: Any graduate (preferred in IT, Computer Science, or related fields).

 Experience: 1-3 years of experience in customer support, preferably in a software/IT product company.

 Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Telugu, Kannada, and Malayalam) along with English.

 Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.

 Soft Skills: Strong communication, problem-solving, and customer-handling skills.

 Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

How to Apply.

Interested candidates can Directly Forward your Resume to 8688400273 by mention your location and position Name looking forward to Discuss with you.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• tamil (Preferred)
• Hindi (Preferred)

Location:

• Tirupati, Andhra Pradesh (Preferred)

Work Location: In person

Speak with the employer
+91 8688400273