Customer Support Associate-Female

Job Description:

We are looking for a female Customer Support Executive with 0–1 year of experience to join our dynamic team. The ideal candidate should be enthusiastic, empathetic, and customer-focused, capable of handling client queries with patience and professionalism.

Key Responsibilities:

• Handle incoming calls, chats, and emails from customers professionally.
• Resolve customer queries related to products/services promptly and accurately.
• Maintain records of customer interactions, transactions, feedback, and complaints.
• Coordinate with internal teams to ensure timely resolution of issues.
• Provide product/service information and assist customers in making decisions.
• Follow up with customers to ensure satisfaction and issue closure.
• Maintain a positive and helpful attitude during all interactions.

Required Skills & Qualifications:

• Female candidates only.
• Graduate in any stream.
• Excellent verbal and written communication skills in English and Hindi.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Good listening and problem-solving skills.
• Ability to work under pressure and multitask.

Preferred Skills:

• Prior internship or training in a customer service role (optional).
• Knowledge of CRM software is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹11,450.02 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Speak with the employer
+91 7982424339