Customer Support Associate

Your role What youll be doing What We Need CORPAY is currently looking to hire a Customer Support Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Support Associate, you will be responsible for handling customer queries related to payment automation, ERP software, and financial transactions. The role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of financial SaaS solutions. How We Work As a Customer Support Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing: Assigned workspace in Nagpur, India office Company-issued equipment Formal, hands-on training Other benefits as may be determined by Nagpur office management Roles & Responsibilities Respond to and resolve customer queries related to invoice processing, payment reconciliation, and ERP connectivity. Troubleshoot technical and transactional issues and escalate complex cases to engineering teams. Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA). Assist customers with API integrations, vendor payments, and compliance requirements. Proactively identify service improvement opportunities and contribute to process enhancements. Provide user training and documentation to ensure customers maximize the value of Corpay s solutions. Qualifications & Skills Bachelors degree in Business, Finance, or related field. 1-3 years of experience in customer support, preferably in financial technology. Strong understanding of ERP and payment systems (NetSuite, SAP, QuickBooks, Xero). Experience with ticketing & CRM systems (Zendesk, Salesforce, Freshdesk). Basic SQL knowledge for troubleshooting and data analysis. Excellent verbal and written communication skills. Key Attributes of the Ideal Candidate Customer-focused and empathetic Strong analytical and problem-solving skills Ability to multitask and work efficiently under pressure Detail-oriented with a proactive approach Benefits Competitive salary package Career development opportunities in fintech Exposure to global clients and innovative payment solutions Health insurance and flexible work options