Customer Support Associate

Job Title

Job Location

Job Type

About the Company

OMSGuru

Job Summary

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities

• Understand OMSGuru platform and it’s functioning thoroughly
• Support our existing clients via Chat, Phone, Email & Tickets.
• Help onboard new clients onto our system
• Respond promptly and professionally to customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications

• Excellent communication
• Fluent in Hindi & English
• Working knowledge of Microsoft Excel
• Typing Speed of minimum 30 Words Per Minute
• Outspoken personality (someone who likes to talk with people)

Education

• Any Graduate

How to Apply

Please send your resume on hr@omsguru.com