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Customer Support Associate

Customer Support Associate

Aviation Indeed™️

1 years

0 Lacs

Gurugram Haryana India

Posted:5 days ago| Platform:

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Skills Required

support service resolve report management communication excel word flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Industry:

Location:

Job Type:

About the Role:

We are hiring Associate / Sr. Associate professionals to join the contact centre team of a leading airline. The role involves handling customer interactions across voice and email channels, ensuring timely and professional resolution of queries and complaints. The ideal candidate will have prior experience in travel or airline customer service operations.

Key Responsibilities:

Manage and resolve customer complaints in a professional manner
Record customer queries and inquiries accurately
Provide accurate product and service information to customers
Identify and report trends in customer calls to the management team

Required Skills and Attributes:

Strong verbal and written communication skills
Working knowledge of GDS Amadeus is mandatory
Proficiency in MS Office tools – Excel, Word, and PowerPoint
Prior experience in customer service processes (voice/email)
Flexibility to work in a 24/7 shift environment

Qualifications and Experience:

Minimum education: Graduate (any discipline)
Minimum 1 year of experience in travel customer service operations

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Customer Support Associate