Customer Success Specialist

About Dressfolk

Dressfolk is on a mission to modernise the timeless Indian weaves while empowering the local artisans' community. Our goal is to be the most compelling destination for luxurious and high-quality Indian looms.

In 2017, Dressfolk was founded with the spirit of ‘creation’.

Everything we do is rooted in the culture and indigenous crafts of India.

It is about making statements that are loud in thought.

For us, this spirit comes from our focus on finding the perfect textile

and blending it with a traditional craft, almost seamlessly. We are rooted

yet ever-changing, modern in thought, yet Indian at heart.

Our vision and journey can be accessed via this link https://docsend.com/view/v9es5cwzwt4aadgy

www.dressfolk.com // Instagram: dressfolk

Key Responsibilities

The role includes thoroughly understanding the customer's needs and servicing their queries on time. The role would also require having an innate understanding of the company's product portfolio and sharing the relevant information with the customers.

• Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience
• Abandoned Cart Recovery- Converting abandoned carts to successful purchases
• Customer Queries- Handling customer queries and complaints, providing appropriate solutions and alternatives within the defined time limit; following up to make sure it's timely.
• Resolving queries- Working cross-functionally to ensure customer issues are being flagged and adequately addressed
• Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication

Professional Skills Required

• Minimum 1 Year experience in Customer Service.
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer service

We Seek

An individual who is adaptable, self-sufficient, and takes initiative.

With an innate ability to function in a fast-paced environment, an organized thinker who can create magic out of sometimes, what may feel like chaos, organized chaos.

We’re looking at people who believe in not just the product, but our vision also. A growth mindset and a sense of ownership are absolutely essential.

A candidate with less than 3 years of experience would be ideal for the role.

If working in a dynamic, growing startup excites you and you have the above skills, we would love to hear from you! Please reach out at careers@dressfolk.com with the subject line “Customer Support Specialist” sharing what makes you interested in this role along with your CV.

Employment Type

Full-time I Gurgaon I Immediate Joining

Please note this position is for candidates based out of Delhi/Gurgaon only.