Customer Success & Operations Executive

About the Role

Customer Success & Operations Executive

You’ll be working closely with the founder and wider team to support users of our UK-based digital product, respond to customer enquiries, and assist in day-to-day operations.

Key Responsibilities

• Handle customer enquiries via email, live chat, and occasionally phone, ensuring prompt and friendly support.
• Understand our product offerings and guide users to the right solution or service.
• Assist with order fulfilment, support tickets, and maintaining accurate records.
• Learn and stay updated on UK-specific product features, services, and policies.
• Support marketing efforts, including basic content coordination, social media scheduling, and partnership outreach.
• Help with internal admin tasks, light HR coordination, and general team support as needed.

What We’re Looking For

• 1–5 years of experience in a customer support, operations, or admin role (preferably for a digital or SaaS product).
• Excellent written and spoken English.
• Organised, detail-oriented, and comfortable juggling multiple tasks.
• Willingness to learn and take initiative in improving processes.
• Familiarity with tools like Gmail, Google Docs, Slack, and basic CRM/helpdesk systems is a plus.
• Interest in UK markets or past experience supporting UK-based customers is a bonus.

Why Join Us?

• Flexible working.
• Opportunity to grow with a fast-moving digital business.
• Direct impact on customer satisfaction and business success.
• Supportive team culture that values learning and autonomy.

If your profile suits apply directly or if you are referring someone please send the resume to hr@heliosspectra.com