Customer Success & Operations Executive

About the Role

We are looking for a proactive and dependable Customer Success & Operations Executive to join our team. This role is ideal for someone who enjoys supporting customers, solving problems, and contributing to marketing and growth initiatives.

You’ll be working closely with the founder and wider team to support users of our UK-based digital product, respond to customer enquiries, and assist in day-to-day operations.

Key Responsibilities

• Handle customer enquiries via email, live chat, and occasionally phone, ensuring prompt and friendly support.
• Understand our product offerings and guide users to the right solution or service.
• Assist with order fulfilment, support tickets, and maintaining accurate records.
• Learn and stay updated on UK-specific product features, services, and policies.
• Support marketing efforts, including basic content coordination, social media scheduling, and partnership outreach.
• Help with internal admin tasks, light HR coordination, and general team support as needed.

What We’re Looking For

• 1–5 years of experience in a customer support, operations, or admin role (preferably for a digital or SaaS product).
• Excellent written and spoken English.
• Organised, detail-oriented, and comfortable juggling multiple tasks.
• Willingness to learn and take initiative in improving processes.
• Familiarity with tools like Gmail, Google Docs, Slack, and basic CRM/helpdesk systems is a plus.
• Interest in UK markets or past experience supporting UK-based customers is a bonus.

Why Join Us?

• Flexible working.
• Opportunity to grow with a fast-moving digital business.
• Direct impact on customer satisfaction and business success.
• Supportive team culture that values learning and autonomy.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Ability to commute/relocate:

• Trichy, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Expected Start Date: 01/08/2025