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Support Team Leader, India

Support Team Leader, India

Appsflyer

8 - 10 years

12 - 16 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Root cause analysis Automation Process optimization mobile architecture Customer support Troubleshooting Stakeholder management Technical support Analytics SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location

: Bangalore, India

Department

: Product

Type

: Full-Time, 4 days mandatory WFO

About AppsFlyer

AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world s top brands to drive impact. Across 25+ offices, we re united by one goal: helping our customers succeed.

About the Role

We re hiring a Support Engineer Team Leader who will lead experienced Support Engineers and help scale the Support function in an efficient manner.

This is a high-impact leadership role with a focus on operationalizing efficiency by using automation, Gen AI, dashboards, and debug tools

The ideal candidate combines deep technical expertise, strong customer communication, and a bias for process optimization in fast-paced environments.

What you will do

Team Leadership & Strategy

Lead and scale a team of 5 Experienced Support Engineers.
Hire, mentor, and coach engineers to deliver high-quality customer support.
Drive ownership, accountability, and technical excellence within the team.
Collaborate with Support Management in defining team KPIs and lead regular reporting cadences.
Build and scale internal workflows using automation, dashboards, GenAI, data-driven tooling.

Customer Impact & Growth

Be hands-on with technical cases, and step into critical conversations where necessary
Streamline and own the initial triage to root cause analysis, resolution, and stakeholder communication.
Drive resolution of complex technical issues across the AppsFlyer platform, collaborating closely with Product, R&D, and Customer Success teams.

What you have

8-10 years of total experience in Technical Support or Client-Facing Engineering roles (preferred in SAAS B2B / Mar-tech / Ad-tech) , with at least 4 years in a people management capacity.
Strong stakeholder management and a calm, customer-first mindset under pressure.
Hands-on proficiency with SQL, REST APIs, Mobile SDKs and related tools that demonstrate deep technical experience
Strong understanding of mobile architecture, analytics flows, and common data troubleshooting patterns.

Bonus Points

Experience in AdTech, MarTech, or the broader mobile ecosystem.
Referred by an AppsFlyer team member
Experience leading or building a global team

Why Join Us

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don t define us ideas do. You ll thrive in a culture where everyone s input shapes the future.

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Support Team Leader, India