Customer Success Executive (WFO)

You will be joining our IT team in Pune as a Customer Success Executive. Your main responsibility will be to ensure customer satisfaction, drive product adoption, and establish strong relationships with clients. Acting as a trusted advisor, you will need to understand customer needs and offer tailored solutions to maximize business value. Your key responsibilities will include serving as the primary point of contact for customer accounts, developing and maintaining strong client relationships, monitoring product usage for improvement opportunities, collaborating with various teams to enhance customer experience, addressing customer inquiries promptly, identifying upsell and cross-sell opportunities, analyzing customer feedback for product enhancements, documenting customer interactions and success stories, monitoring customer health to prevent churn, staying updated on industry trends, and implementing customer success strategies. To qualify for this role, you should have a Bachelor's degree in business, IT, or a related field (a Master's degree is preferred), along with 0-2 years of experience in customer success, account management, or a related IT role. You should possess a strong understanding of IT solutions, SaaS products, or enterprise software, excellent communication and presentation skills, a problem-solving mindset, the ability to work independently and collaboratively, proficiency in CRM software and customer success tools, strong analytical skills, multitasking abilities, and a passion for delivering exceptional customer experiences.,