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Customer Success Executive

Customer Success Executive

Web Spiders

2 - 7 years

3 - 7 Lacs

Kolkata

Posted:1 day ago| Platform:

Apply

Skills Required

IT services SAN Automation Senior Executive Project management Focus Service excellence Client support Issue resolution Wellness

Work Mode

Work from Office

Job Type

Full Time

Job Description

WS Group | Customer Success Executive Jobs at Work from office

Customer Success Executive

We re hiring a proactive and tech-savvy Customer Success Executive to support web, mobile app, and AI solution projects for global clients. You ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

Plenty o paid time off

Team members start with 3 weeks of paid time off.

Get up to $1,000 a year in skill development covered.

Get paid to take a break

Get a $1,000 bonus the first time you take a vacation that s 5 days or longer.

A big focus on health

$200 monthly wellness stipend, to be used for whatever wellness means for you.

Customer Success Executive

Experience:

Location:

Shift:

Key Responsibilities :

Act as the
primary contact
for clients across support and delivery phases.
Coordinate with internal teams (development, QA, design, AI) to meet project goals.
Track timelines, manage tasks, and
ensure SLA compliance
.
Accurately document client requirements, feedback, and communications.
Use
AI tools
to generate reports and automate support workflows.
Ensure
timely issue resolution
by engaging the right departments.
Maintain structured, clear project and support documentation.
Work in
rotational shifts
, including night shifts for global coverage.

Requirements :

2+ years
in project coordination or client support (IT/digital services preferred).
Understanding of
web, mobile apps
, and
AI technologies
.
Excellent communication and
strong documentation skills
.
Ability to manage multiple projects and meet deadlines.
Familiar with SLAs and delivering consistent service within targets.
Comfortable with
rotational and night shifts
.

Preferred :

Experience with JIRA, Trello, Asana, or similar tools.
Exposure to Agile/Scrum methodologies.
Use of AI tools for automation and reporting.

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