Customer Success Associate Trainee

Jungleworks is Hiring: Customer Success Associate Trainee

Location:

Type:

Client Base:

fast-growing SaaS company

What You’ll Do:

• Manage relationships with UK-based customers to ensure successful onboarding, product adoption, retention, and satisfaction.
• Guide and support customers in becoming strong advocates for our products through regular communication and consultation.
• Understand customer business objectives and help them achieve success using our SaaS solutions.
• Proactively identify common issues and resolve them swiftly and professionally.
• Act as the voice of the customer internally and coordinate with support, product, and engineering teams.
• Identify and develop opportunities for up-selling or expanding product usage.
• Respond to customer queries via email, phone, and video calls with clarity and confidence.

What We’re Looking For:

• Excellent

  verbal and written English communication skills

  — ability to engage confidently with international (UK) clients.
• Clear understanding or strong interest in

  Customer Success

  ,

  SaaS products

  , or

  Tech-based solutions

  .
• A

  techno-commercial mindset

  with the ability to understand customer needs and product workflows.
• A degree in

  engineering, business, or communication

  is preferred.
• Strong interpersonal skills with the ability to work both independently and collaboratively.
• Willingness to work in

  different time zones

  , including occasional weekends or off-hours as per business needs.