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ICICI Lombard
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Customer Service Representative

Customer Service Representative

ICICI Lombard

1 - 3 years

2 - 3 Lacs

Indore Madhya Pradesh India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Problem Solving Time Management Technical Support crm software Multitasking Product Knowledge Conflict Resolution Active Listening Customer Engagement Data Entry

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking a dedicated Customer Service Representative to join our team in India. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their queries, and ensuring a positive customer experience. Responsibilities Provide accurate information and assistance to customers regarding products and services. Handle customer inquiries, complaints, and feedback in a professional manner. Maintain customer records and document interactions in the CRM system. Collaborate with team members to improve customer service processes. Stay updated on product knowledge and company policies to effectively assist customers. Skills and Qualifications 1-3 years of experience in customer service or a related field. Excellent verbal and written communication skills in English and Hindi. Strong problem-solving abilities and a customer-oriented mindset. Proficiency in using CRM software and Microsoft Office Suite. Ability to work in a fast-paced environment and manage multiple tasks.

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ICICI Lombard

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Customer Service Representative