Customer Service Representative

Job Summary:

We are looking for a Customer Relationship Associate to enhance our customer experience by acting as a liaison between our clients and internal teams. This role involves coordinating and streamlining the order and delivery processes, ensuring customers receive their products in a timely and efficient manner while maintaining positive relationships. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Order Coordination: Ensure smooth processing of customer orders by verifying details, confirming stock availability, and liaising with relevant departments to guarantee timely dispatch and delivery.
• Customer Communication: Maintain regular communication with customers regarding the status of their orders, shipping updates, and any potential delays or issues.
• Problem Resolution: Address and resolve customer complaints or concerns related to orders, deliveries, and product issues by coordinating with the necessary teams and providing timely solutions.
• Order Tracking: Keep customers informed by tracking the status of their orders from placement to delivery, ensuring timely updates on delivery dates and addressing any issues that may arise.
• Process Improvement: Continuously monitor the order and delivery processes, offering suggestions for improvements that can enhance customer satisfaction and streamline operations.
• Internal Coordination: Work closely with the logistics, sales, and inventory teams to ensure all orders are processed accurately and efficiently.
• Documentation and Reporting: Maintain accurate records of customer interactions, order statuses, and feedback for internal tracking and reporting purposes.
• Customer Feedback: Collect feedback from customers regarding their order experience and deliver insights to management for improving service quality.

Contact HR Samiksha- 7717300328

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹17,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Work Location: In person