Customer Service & Operations Analyst DSARS

• We’ll look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within in agreed timelines
• This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
• We're offering this role at senior analyst level
  

You’ll Also

• Analyse DSAR requests and determine the scope of DSAR
• Access the completeness of data retrieved from bank data sources and define the scope of remedial work
• Understand our data architecture to determine which source must be approached and engage with stakeholders in the Privacy Hub to fulfil the requirements of DSARs
• Apply exemption on personal data in compliance with GDPR and the Data Protection Act 2018
• Maintain an awareness of leadership tools, and participate in activities to drive improvements
• Support the development of team performance and customer service by role modelling our core service behaviours and standards, and adopting leadership tools and techniques
  

You’ll Also Demonstrate

• An awareness of changes in trends, policies and regulations applicable to your business
• An understanding of the industry and its customers
• An in-depth understanding of products, processes, and banking systems
• Good understanding of data subject access rights under GDPR
• Understanding of data privacy concepts would be preferred
• Strong interpersonal and communication skills, particularly reading, interpretation and writing skills
• Required experience of 3-4 years is preferred