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Equitas Small Finance Bank
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Customer Service Officer - MF

Customer Service Officer - MF

Equitas Small Finance Bank

2 - 4 years

1 - 3 Lacs

Alwar Jaipur

Posted:5 hours ago| Platform:

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Skills Required

Risk Management upselling Customer Service Mutual Funds customer relationship BFSI Software Applications customer care Risk upsell business development cross selling sales customer support Regulatory-application software marketing Customer Experience Communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-4 years of experience in the BFSI industry, preferably with a background in Mutual Funds.

Roles and Responsibility

Provide exceptional customer service and support to clients regarding their mutual fund investments.
Respond to customer inquiries and resolve issues professionally and promptly.
Develop and maintain strong relationships with customers to ensure long-term satisfaction.
Stay updated on market trends and regulatory changes affecting mutual funds.
Collaborate with internal teams to enhance customer experience and product offerings.
Identify opportunities to upsell and cross-sell products and services to existing customers.

Job Requirements

Strong knowledge of mutual funds, including investment strategies and risk management.
Excellent communication and interpersonal skills to build rapport with customers.
Ability to work in a fast-paced environment and meet performance targets.
Proficiency in using technology and software applications to manage customer interactions.
Strong problem-solving skills to analyze issues and provide effective solutions.
Experience working in a customer-facing role within the BFSI industry is preferred.

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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Customer Service Officer - MF