Customer Service Executive - US Process

Key Responsibilities:

• Handle inbound and outbound calls/emails/chats related to logistics and shipment inquiries from US clients.
• Track and trace shipments and provide real-time updates to customers.
• Resolve customer issues, complaints, or delays in a timely and professional manner.
• Coordinate with internal teams (warehouse, dispatch, carriers) to ensure seamless delivery processes.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Provide excellent customer service by understanding client requirements and offering timely solutions.
• Escalate unresolved issues to appropriate departments or team leads as necessary.
• Meet or exceed defined KPIs such as response time, resolution rate, customer satisfaction, etc.

Requirements:

• Master's degree in business administration in logistics or supply chain management
• 0–3 years of experience in customer service, preferably in logistics or BPO supporting US clients.
• Excellent verbal and written communication skills in English.
• Willingness to work in US time zones (night shifts).
• Strong problem-solving skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Work Location: In person

Application Deadline: 30/06/2025