Customer Service Executive- UK

Job role

To support the UK Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.

Key responsibilities

• Process and manage customer sales orders, ensuring all orders are communicated to the Logistics team according to agreed schedule and lead times

• Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand

• Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring relevant team are aware.

• Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders

• Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication

• Measure customer satisfaction by ensuring all customer issues are captured and resolved in a timely manner

• Undertake any further duties which may from time to time be assigned

This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.

Person Specification

• Customer Service experience in UK/ US

• Supply Chain, Logistics or Distribution experience

• Stock/Inventory Management

• Basic Import/Export experience preferred but not essential

Knowledge and skills

• Intermediate IT skills: Outlook, Excel, Word, PowerPoint

• Excellent verbal and written communication skills

• Good organisational skills

• Strong attention to detail

• Ability to prioritise workload, multitask and work to deadlines

• Ability to work on own initiative and with multiple stakeholders

• Flexible to take on extra and varied tasks when required

• Enjoy working in a fast paced environment

• Proactive and quick thinking in solving problems

• Have a positive attitude with a strong passion for what you do

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Application Question(s):

• What is your Current monthly CTC?
• What is your Expected monthly CTC?
• If Selected, how soon can you join?

Work Location: In person