customer service executive

Lagineni Technologies & Transformation Systems (LT&T Systems)

1 - 4 years

1 - 4 Lacs

Vadodara

Posted:1 month ago| Platform:

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Skills Required

Order management ERP SAP MS Office Order processing Powerpoint Operations Customer Service Executive CRM Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

"> Responsible for Order Processing (Key in orders on clients provided ERP system & Order Management on Customers dashboard). Managing Order processing, Order Execution and Order Acknowledgement through customers portals and effective database. Candidate should be able to handle the Complex and critical cases of customers and providing a proper resolution which meets their satisfaction Level. Become a point of contact for escalated customers. Candidate should be able to handle high volume of Order and its related key activities such as preponed shipment/ Postponed scheduled delivery etc. Provided experience in decision making, identified and understood issues, problems and opportunities by compared data from different resources to draw conclusion. Responding Customer and inter-departmental team in a timely manner with efficient results to their issues. Should be able to Co-ordinate with operational teams like Production, Quote, Purchase, Quality, Inventory, Shipping etc. for timely delivery of material as per customer requirement & maintain 100% OTD. Analyze Sales perspective report and able to narrate findings. Should have good experience in ERP software i.e. SAP, EPICOR & CRM will be adding values to the organization. Keep records of generated Orders and prepare weekly and monthly reports. Hands on experience of MS office functions (excel, word, power point), Power BI for Dashboard & report preparation. Excellent communication skills in verbal and as well written required for customer interaction.

More Jobs at Lagineni Technologies & Transformation Systems (LT&T Systems)

customer service executive

Vadodara

1.0 - 4.0 yrs

INR 1 - 4 Lacs

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customer service executive