0 - 5 years
3 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Dear Candidate ,
Greetings from Intouch CX !!
We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner.
Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.
Provide accurate, valid, and complete information using the right tools and resources.
Maintain detailed and clear records of customer interactions.
Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1
Bangalore, India - 560 100 (Landmark: Adjacent to Kauvery Hospital)
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