Customer Service Executive

Bonvie Snacks, part of the JM Gourmet family, is transforming the way India snacks—making healthy, clean, and tasty options accessible to everyone. From freeze-dried fruits and veggies to powders, herbs, and spices, we bring farm-fresh goodness straight to your pantry. Our products are sourced directly from farms and processed at a top-tier freeze-drying facility to ensure maximum nutrition and crunch in every bite.

About the Role:

Customer Service Executive

📌 Location:

🕐 Type:

💰 Salary:

What You’ll Do:

• Handle customer queries via email, phone, and chat
• Resolve issues quickly and efficiently while maintaining a positive tone
• Manage customer records and support tickets using CRM tools
• Coordinate with operations to ensure smooth order fulfillment
• Gather feedback and identify trends to improve customer experience
• Foster trust and build strong post-sale customer relationships

What We’re Looking For:

• Excellent communication and interpersonal skills
• 1+ years of experience in a customer-facing role (FMCG/D2C preferred)
• Strong problem-solving abilities and a customer-first attitude
• Team player who’s proactive and detail-oriented
• Familiarity with CRM systems (Zoho, Freshdesk, etc.) is a plus
• Bachelor’s degree in Business, Communications, or similar (preferred)
• Must be currently based in 

  Noida

Why Join Bonvie?

✨ Be part of a fast-growing D2C brand in the health food space

🥗 Work in a mission-driven company that’s redefining snacking

🤝 A collaborative team culture that values your ideas