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Customer Service Associate || Night Shift || Wipro || Airoli Mumba WFO

Customer Service Associate || Night Shift || Wipro || Airoli Mumba WFO

Niit Learning Systems

0 - 2 years

2 Lacs

Mumbai Navi Mumbai Mumbai (All Areas)

Posted:2 weeks ago| Platform:

Apply

Skills Required

Customer Service fresher BPO US Process Customer Care Voice Process Fresher Hiring Customer Handling Voice Support International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for smart professionals with a great attitude to make every single client interaction delightful Location - Airoli Mumbai Fresher required with good communication Designation: Customer Service Associate Your Impact as a Customer Service Associate - US process Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Insurance benefits Location : Airoli, Mumbai Interested candidates, please apply directly or share your resumes on : Deepak@niitmts.com (8287583887)

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Customer Service Associate || Night Shift || Wipro || Airoli Mumba WFO