Posted:1 month ago|
Platform:
Work from Office
Full Time
Please Call 9871407267 or Send Resume sakshi.thukral@niitmts.com Role & responsibilities Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Preferred candidate profile Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Undergraduates/ pursuing graduation are NOT eligible Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts Saturday/Sunday fixed off (8.5-hour login) Proficient in computer usage and Basic knowledge of MSOffice/ Excel
Niit Learning Systems
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Education Administration Programs
1001-5000 Employees
104 Jobs
Key People
Hyderabad, Telangana, India
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Experience: Not specified
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Experience: Not specified
Salary: Not disclosed
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3.0 - 3.5 Lacs P.A.
Mumbai
3.0 - 6.0 Lacs P.A.
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0.01 - 0.01 Lacs P.A.
1.0 - 4.0 Lacs P.A.
Bengaluru
1.0 - 6.0 Lacs P.A.
0.8 - 1.0 Lacs P.A.
8.5 - 18.0 Lacs P.A.
