Customer Service Associate in Bangalore

As a Customer Service Representative at Supertails.com, you will be responsible for interacting with customers through phone, email, and chat channels to assist with product inquiries, order tracking, and general support. Your main focus will be resolving customer issues promptly and efficiently to ensure their satisfaction and continued loyalty. Additionally, you will be handling returns, exchanges, refunds, and managing customer complaints with a high level of professionalism and empathy. Collaboration with your team members will be essential to enhance processes and improve the overall customer experience. Utilizing CRM systems to keep track of customer interactions and maintain accurate records will be part of your daily routine. Staying informed about product knowledge and company policies is crucial to provide customers with precise information. You will also have the opportunity to identify potential upselling and cross-selling opportunities to boost sales and foster customer loyalty. About the Company: Supertails.com is a unique platform dedicated to supporting pet parents by offering reliable veterinary care and a comprehensive range of pet food and supplies. The company stands out for its innovative approach, providing digital telehealth consultations conducted by a team of experienced in-house veterinarians. With nationwide doorstep delivery services, Supertails.com aims to connect pet owners with a vast selection of pet products from both local and international sources.,