Customer Relationship Manager

About Us:

At Let's driEV, we are revolutionizing urban transportation in India by providing innovative electric vehicle solutions. Our focus is on developing a cutting-edge tech platform and managing a fleet of 1,500 electric two-wheelers in two bustling cities. We believe in creating a sustainable future while ensuring our operations and team thrive in various capacities.

Position Overview:

We are looking for a dynamic and enthusiastic Customer Relationship Manager (CRM) to join our growing team. The ideal candidate is upbeat, self-motivated, and able to navigate a fast-paced work environment effectively. You will play a critical role in enhancing customer satisfaction and streamlining processes.

Key Responsibilities:

- Build and maintain strong relationships with customers, addressing inquiries and resolving issues promptly.  

- Collaborate with various teams to develop and implement effective customer service processes.  

- Take initiative to identify areas of improvement and suggest solutions proactively.  

- Engage with customers to understand their needs and feedback, facilitating an exceptional experience.  

- Report on customer interactions and gain insights to enhance service efficiency.  

What We Are Looking For:

- Outstanding verbal and written communication skills.  

- Strong interpersonal abilities and a knack for building rapport with customers.  

- Ability to thrive in high-pressure situations while maintaining professionalism.  

- Self-starter who takes end-to-end ownership of tasks without needing constant supervision.  

- Eagerness to learn new concepts and go beyond traditional growth paths.

Benefits:

- Cell phone reimbursement  

- Commuter assistance  

- Food allowance  

- Internet reimbursement  

- Paid sick time  

- Paid time off  

- Annual promotion opportunities  

Office Timings:

- Morning shift  

- Evening shift  

- Rotational shift  

- Weekend availability  

Supplemental Pay Types:

- Commission pay  

- Overtime pay  

- Performance bonus  

- Quarterly bonus  

- Shift allowance  

- Yearly bonus  

Salary:

₹15,000 - ₹25,000 per month  

Join us at Let's driEV and be part of a team dedicated to transforming urban commuting in India with electric vehicles! If you are passionate about customer service and want to make a difference, we would love to hear from you!