Posted:1 day ago|
Platform:
On-site
Full Time
Job Summary: We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups. Key Responsibilities:
Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.
Site Visits & Customer Meetings: Personally visit top customers to maintain face-to face relationships, understand challenges they’re facing, and discuss upcoming needs or projects.
Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.
Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.
CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics.
Qualifications & Skills:
Bachelor’s/ Masters in Business, Marketing, or relevant field.
Good interpersonal skills and a customer-centric mind-set.
Ability to travel locally for client meetings.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Application Question(s):
Education:
Experience:
Language:
Work Location: In person
Speak with the employer
+91 7284828478
End 2 End Management Services
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