Job Title: Service Head VinFast Dealership Location: Kolkata, West Bengal Company: Autohitech VinFast Department: Service Reporting To: Dealer Principal / Director Experience Required: Minimum 10 years in the car dealership service industry with at least 2 years as Service Head Education: Diploma/Degree in Automobile or Mechanical Engineering (MBA preferred) Position Overview: Autohitech VinFast, Kolkata’s flagship EV dealership, is looking for an experienced and dynamic Service Head to lead its aftersales operations. The ideal candidate will bring deep technical knowledge, strong leadership capabilities, and a passion for creating outstanding customer experiences. Experience in managing premium brand workshops and readiness to transition into EV servicing is essential. Key Responsibilities: Service Operations & Workshop Management Oversee the end-to-end operations of the workshop, bodyshop, and customer reception Ensure adherence to OEM processes, safety standards, and productivity benchmarks Monitor bay utilization, technician efficiency, job card turnaround time, and parts availability Ensure timely and accurate diagnostics, repairs, and service delivery for EVs and ICE vehicles Customer Satisfaction & Relationship Management Drive high Customer Satisfaction Index (CSI) by ensuring quality service, prompt delivery, and proactive grievance resolution Supervise appointment handling, service feedback, and repeat job follow-ups Manage VIP customers, escalated cases, and goodwill approvals Team Leadership & Development Lead and manage a team of Service Advisors, Technicians, Floor Supervisors, Warranty Coordinators, and CRM executives Conduct regular technical training, grooming, and performance assessments Instill a culture of discipline, accountability, safety, and continuous improvement Revenue & Business Performance Achieve monthly targets for labour revenue, spare parts sales, AMC, insurance renewals, and value-added services Control operating costs and increase departmental profitability Develop and promote service packages, detailing solutions, EV maintenance plans, and accessories OEM Coordination & Reporting Interface with VinFast India for warranty approvals, campaign rollouts, audit compliance, and service training Ensure DMS accuracy, warranty documentation, claim settlement, and reporting protocols are followed Submit daily/monthly MIS, CSI reports, technical feedback, and improvement plans Skills & Competencies: In-depth knowledge of vehicle servicing, diagnostics, and workshop operations (EV experience preferred) Strong leadership, organizational, and communication skills Customer-first approach with a focus on process excellence Proficiency in DMS, CRM tools, and technical reporting Sound understanding of KPIs like Bay Utilization, FTR, TAT, RO value, and CSI Preferred Background: Service experience with OEM dealerships like Maruti Suzuki, MG Motor, Hyundai, Tata, Toyota, or Honda Prior exposure to EV service readiness, safety, and tooling is a strong advantage Experience in managing premium or high-volume workshop operations preferred

Job Title: Finance Head Dealership Operations Location: Kolkata, West Bengal Company: Autohitech VinFast Department: Finance & Accounts Reporting To: Dealer Principal / Managing Director Experience Required: Minimum 5–6 years in finance and accounts, with at least 2–3 years in a managerial role Education: Chartered Accountant (CA) preferred; MBA in Finance or equivalent qualification acceptable Position Overview: Autohitech VinFast is looking for a skilled and proactive Finance Head to lead its financial and accounting operations. This position is responsible for financial planning, controls, compliance, and reporting across sales, service, and operational units. While experience in the automotive sector is a plus, it is not mandatory —the role requires a strong finance professional who can manage complex transactions, streamline processes, and provide strategic financial insights to support dealership growth. Key Responsibilities: Financial Management & Reporting Prepare monthly P&L statements, cash flow reports, and financial forecasts Analyze operating expenses, margins, and profitability across business units Deliver actionable insights to the Dealer Principal for budgeting and cost control Accounting & Controls Ensure timely and accurate accounting entries in line with Indian accounting standards Oversee reconciliation, vendor payments, and statutory ledger maintenance Establish and monitor internal controls and accounting policies Taxation & Compliance Ensure timely filing of GST, TDS, and other statutory returns Coordinate with consultants for audits, annual filings, and regulatory compliance Maintain proper documentation and audit trails for all financial activities Receivables, Banking & Vendor Coordination Monitor receivables from financiers, insurers, and institutional clients Manage banking relationships for payments, account operations, and working capital needs Ensure timely vendor payments, reconciliations, and reporting Team Oversight & Systems Lead and mentor a small finance and billing team across dealership departments Maintain accuracy of records in Tally/DMS/ERP systems Review automation opportunities for invoicing, payroll, and reporting functions Skills & Competencies: Strong foundation in accounting, compliance, and financial planning Excellent analytical, documentation, and reporting skills Proficient in Tally, MS Excel, and basic ERP/accounting systems Capable of building systems from the ground up in a structured yet dynamic environment High integrity, attention to detail, and ability to work independently Preferred Background: Experience in retail, trading, consumer services, or distribution sectors preferred Automotive dealership experience is not mandatory Ideal for candidates with strong finance experience in growth-stage businesses or multi-unit operations

Job Title: Customer Care Management Head VinFast Dealership Location: Kolkata, West Bengal Company: Autohitech VinFast Department: Customer Experience / CRM Reporting To: Dealer Principal / General Manager Experience Required: Minimum 7–10 years in customer care/CRM at a car dealership, with at least 3 years in a leadership role Education: Graduate (MBA or specialized training in customer relations preferred) Languages: Fluency in Bengali, Hindi, and English Position Overview: Autohitech VinFast is seeking a highly driven and customer-focused Customer Care Management Head to lead its CRM and customer experience verticals. This is a senior role responsible for designing and implementing customer satisfaction initiatives across Sales , Service , and Post-Delivery stages. The ideal candidate will have strong dealership experience, a deep understanding of OEM CRM systems, and a proven ability to lead teams focused on customer delight. Key Responsibilities: Customer Experience Management Define and implement the end-to-end customer journey across sales and service touchpoints Ensure prompt and empathetic handling of customer concerns, escalations, and feedback Drive improvements in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) CRM Operations & Lead Management Oversee daily functioning of the CRM team handling digital leads, inbound calls, follow-ups, and appointment scheduling Monitor enquiry-to-visit and visit-to-conversion ratios for all incoming leads (sales & service) Ensure 100% compliance in DMS/CRM lead entry, allocation, and closure tracking Retention & Loyalty Programs Develop and monitor follow-up processes for service reminders, insurance renewals, AMC, and extended warranties Plan and execute loyalty campaigns, referral programs, and customer reactivation efforts Manage birthday, anniversary, and special occasion outreach programs Team Leadership & Training Lead a team of CRM executives, telecallers, and front desk coordinators Train team members on soft skills, communication etiquette, and OEM CRM tools Ensure staff performance is aligned with monthly targets for outbound calls, follow-ups, and customer engagement OEM & Internal Coordination Liaise with VinFast India CRM and training teams for SOP updates, campaign rollouts, and audit compliance Support sales and service teams in closing feedback loops and resolving DISS cases Maintain proper documentation and timely submission of CRM reports, audit trackers, and customer satisfaction data Skills & Competencies: Excellent verbal and written communication skills Strong leadership and team management ability In-depth knowledge of CRM systems, DMS, and customer feedback mechanisms Problem-solving and escalation management skills Ability to multitask, organize, and meet deadlines under pressure Preferred Background: Experience with CRM operations at dealerships of MG, Maruti Nexa, Hyundai, Toyota, Tata, or Honda Prior exposure to customer care in electric vehicle dealerships or premium brand environments Hands-on experience with CRM dashboards, call center reporting, and CSI/NPS tracking Benefits & Incentives: Competitive salary with performance-linked incentives OEM-led national/international trips for top performers Participation in OEM-sponsored CRM and customer excellence programs Career growth opportunities within a premium EV dealership environment

Job Title: Senior Sales Manager VinFast Dealership Location: Kolkata, West Bengal Company: Autohitech VinFast Department: Sales Reporting To: Sales Head / General Manager Sales Experience Required: Minimum 68 years in car dealership sales, with at least 23 years in a team leadership role Education: Graduate in any discipline (MBA preferred) Position Overview: Autohitech VinFast is looking for a performance-driven Senior Sales Manager to lead a team of sales consultants and drive business growth for VinFast electric vehicles in Kolkata. The ideal candidate should have a strong background in premium automotive retail, experience in managing sales teams, and a passion for new-age mobility solutions like electric vehicles. Key Responsibilities: Sales Planning & Target Achievement Drive monthly and quarterly targets for new car sales, exchange, finance, insurance, and accessories Lead daily team meetings and track team performance using KPIs like walk-ins, test drives, bookings, and retail closures Develop and implement strategies to improve lead conversion and enquiry handling Team Management & Training Supervise a team of Sales Consultants and Team Leaders Provide ongoing training on product knowledge, soft skills, and digital sales tools Motivate the team to achieve targets while maintaining high customer satisfaction Customer Handling & Sales Closure Personally handle high-value clients, corporate deals, and strategic accounts Guide team in negotiation, documentation, and final delivery process Ensure adherence to OEM sales processes and showroom SOPs Digital & Event Sales Leverage digital platforms (CRM, social media, OEM lead tools) to boost lead generation and follow-up Coordinate local events, roadshows, and off-site test drives to build brand presence Work with marketing teams on lead campaigns, showroom promotions, and referral drives Coordination & Reporting Work closely with Sales Head and OEM representatives on stock, pricing, and schemes Ensure timely reporting of sales performance, enquiry pipeline, and inventory status Maintain up-to-date records on DMS and CRM systems Skills & Competencies: Strong understanding of the passenger car market and customer buying behavior Excellent communication, team leadership, and interpersonal skills High energy, results-driven, and target-focused Ability to work in a fast-paced, evolving EV sales environment Proficiency in DMS, CRM systems, and MS Office tools Preferred Background: Prior experience with premium or new-age brands like MG, Hyundai, Toyota, Skoda, Jeep, or Tata EV Proven success in team-based sales environments Exposure to electric vehicles and sustainability-focused products is an advantage Benefits & Incentives: Attractive performance-based incentives (monthly & quarterly) Opportunity to attend OEM-sponsored training programs and product certifications Fast-track growth opportunities within the dealership based on performance