Customer Relationship Manager (CRM)

Job Title: Client Relationship Executive
Location: Hyderabad
Company: Legal Capital Law Firm
Contact: 9059988775

Job Overview

We are seeking a dynamic and client-focused Client Relationship Executive to join our team. The ideal candidate will be responsible for building and nurturing strong relationships with clients, understanding their needs, and ensuring the highest level of customer satisfaction. This role requires excellent communication skills, a proactive attitude, and the ability to resolve client issues efficiently.

Key Responsibilities

• Serve as the primary point of contact for clients and maintain long-term relationships.
• Understand client requirements and work closely with internal teams to ensure expectations are met.
• Schedule and attend client meetings, calls, and follow-ups.
• Provide timely solutions to client queries, issues, and requests.
• Maintain accurate records of client interactions using CRM tools.
• Ensure regular communication and feedback loops with clients.
• Support sales and business development teams in onboarding new clients.
• Conduct periodic client satisfaction surveys and take necessary actions based on feedback.
• Work toward client retention and loyalty initiatives.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in client service, sales, or relationship management.
• Strong interpersonal and communication skills.
• Proficiency in MS Office
• Ability to handle pressure.
• Positive attitude with problem-solving capabilities.
• Fluent in English; local language proficiency is a plus.

Preferred Qualities

• Good presentation and negotiation skills.
• High emotional intelligence and patience.
• Self-motivated and target-driven.

Salary: Competitive and based on experience

Working Hours: Full-time

Job Types: Full-time, Permanent

Pay: ₹9,832.03 - ₹15,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9059988775