Customer Relationship Manager

Job Title: Customer Relationship Manager
Location: Kochi
Salary: Rs20000-Rs30000
Experience: 2years

Job Description:

We are seeking a dynamic and proactive Customer Relationship Manager to oversee and enhance client engagement and ensure smooth coordination between sales, project execution, and customer support teams. The ideal candidate will play a key role in the deployment of EV charging infrastructure projects, driving client satisfaction and project transparency.

Key Responsibilities:

• Coordinate with a Sales team and the Project team to facilitate seamless rollout of EV charging infrastructure.
• Collaborate closely with the CRMS team for data validation, project tracking, and efficient client account management.
• Manage communication channels related to project timelines, payment collections, and customer updates.
• Ensure real-time sharing of project updates across departments to enhance transparency and workflow alignment.
• Track the status of ongoing projects and assist the CRMS team with approvals for discounts and project cost validations.
• Strengthen customer engagement through proactive support and regular project status feedback.

Requirements:

• Proven experience in customer relationship management or similar client-facing roles.
• Excellent communication and coordination skills.
• Ability to manage multiple teams and align cross-functional workflows.
• Strong analytical and problem-solving abilities.
• Experience with CRM systems and project tracking tools is a plus.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund