Customer Relationship Management Executive

Job Title : Sr. Executive / Assistant Manager / Manager – CRM Experience: Min. 03 years into Real Estate CRM Job Location: Head Office ( Matunga Road West ) Duties and responsibilities: 1. Managing the entire customer life cycle i.e. Issuing welcome letter, Demand Letters, Collections, Receipts, Agreement, Cancellations etc till the final handover of property. 2. Ensuring collections/receivable is as per company norms, tracking of customer dues, monitoring outstanding payments & collection targets. 3. Interacting with customers for timely payment on demand generated and follow up with them. 4. Make sure that given targets achieved on time. 5. Acknowledging customers queries promptly and treating them in a courteous manner. 6. Timely responding customers inquiries, concerns & complaints to keep customer satisfactions. 7. Maintaining & preparing MIS of all payments & customers. 8. Assisting team members internally for smooth functioning of work. Show more Show less