Customer Relationship Executive

As a Customer Relationship Management (CRM) Specialist, your role is crucial in building and maintaining strong, long-term relationships with both existing and potential clients. You will serve as the primary point of contact for customer inquiries, complaints, and service requests. By developing a deep understanding of clients" needs, you will be able to offer tailored solutions to enhance their satisfaction. Monitoring customer satisfaction and proactively addressing concerns to prevent churn will be a key aspect of your responsibilities. You will implement customer feedback initiatives to improve service quality and execute retention strategies to foster customer loyalty. Identifying upselling and cross-selling opportunities to increase revenue, collaborating with the sales team to develop targeted strategies, and achieving sales targets are integral parts of your role. Regular communication with clients through various channels and maintaining accurate customer records will be essential. Handling customer complaints professionally and effectively, identifying recurring issues, and working with relevant departments to implement corrective actions are critical for conflict resolution and problem-solving. Your high level of empathy and professionalism in addressing customer concerns will be paramount. Staying up to date with the company's products, services, and policies will enable you to educate clients on new features, services, and updates to maximize customer engagement. Collaboration with internal teams, providing valuable client insights, and assisting in developing marketing campaigns based on client preferences are also part of your responsibilities. Your role will involve training junior staff on best practices in customer relationship management and sharing insights and knowledge to enhance team performance. This is a full-time position with benefits including paid sick time, and the work schedule is during the day shift. Proficiency in English is preferred, and the work location is in person. If you are passionate about fostering strong client relationships, resolving conflicts effectively, and contributing to business growth through customer retention and loyalty, this role offers a rewarding opportunity to make a significant impact. Please feel free to reach out to the employer at +91 7880091992 for further discussions or inquiries regarding this position.,