Customer Relationship Executive

1. Client Communication & Interaction

• Serve as the first point of contact for potential and existing clients.
• Attend calls, WhatsApp messages, emails, and direct inquiries promptly.
• Schedule and coordinate client meetings, site visits, or Zoom calls with design or project teams.

2. Client Onboarding & Documentation

• Guide clients through the onboarding process:
• Collect basic client details
• Share firm portfolio and introduction
• Send service brochures and proposal formats
• Maintain and update client records, agreements, and follow-ups in CRM tools.

3. Understanding Client Needs

• Listen to client requirements and understand project goals.
• Brief the design/project team with accurate and complete information.
• Suggest suitable packages or services based on client requirements and budget.

4. Relationship Management

• Maintain regular touchpoints with ongoing clients to ensure satisfaction.
• Address and escalate client issues, concerns, or feedback to relevant departments.
• Build trust and long-term relationships with premium clients.

5. Coordination with Internal Teams

• Work closely with design, marketing, and project execution teams.
• Ensure smooth communication between clients and technical staff.
• Help coordinate timelines, approvals, and deliverables.

6. Sales Support and Conversions

• Share service proposals, quotations, or pricing details when approved.
• Follow up on proposals to ensure timely decisions.
• Help convert inquiries into confirmed projects through professional engagement.

7. Client Feedback and Experience

• Collect client feedback at key stages (design finalization, site start, handover).
• Support the team in improving service quality based on client insights.
• Identify opportunities for testimonials or referrals.

8. Brand Representation

• Act as a brand ambassador of Arc Space – polite, professional, and passionate.
• Uphold premium experience, neat appearance, and respectful language always.
• Represent the company in events, expos, or social media interactions if assigned.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Application Question(s):

• Are you willing to work in arc space minimum 1 year?

Education:

• Bachelor's (Required)

Experience:

• Telecommunication: 2 years (Required)
• Customer relationship management: 3 years (Required)
• office assistant: 1 year (Required)
• Leadership: 1 year (Required)

Language:

• English (Required)
• Malayalam (Required)

Work Location: In person