Customer Relations Specialist

We are looking for a passionate and customer-focused Customer Care Representative to join our team in the beauty industry. In this role, you will serve as the first point of contact for our customers, delivering exceptional service and support across multiple channels (phone, email, chat, and social media). You'll provide product knowledge, resolve concerns, and help customers have a positive, seamless experience with our beauty brand. Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Provide expert knowledge on beauty products, skincare, haircare, cosmetics, and related services. Assist customers with orders, returns, exchanges, and product recommendations. Troubleshoot and resolve issues related to product deliveries, account access, and service complaints. Maintain accurate records of customer interactions in our CRM system. Collaborate with internal teams (sales, logistics, marketing, etc.) to ensure customer satisfaction. Stay up to date with new product launches, promotions, and brand campaigns. Represent the brand voice with empathy, professionalism, and enthusiasm. Gather customer feedback and provide insights to help improve the customer experience. Qualifications:Proven experience in customer service, preferably in the beauty, wellness, or retail industry. Strong knowledge and passion for skincare, cosmetics, and beauty products. Excellent communication and interpersonal skills. Ability to multitask and handle high volumes of inquiries in a fast-paced environment. Tech-savvy and familiar with CRM platforms and customer service tools. Positive attitude, problem-solving mindset, and a customer-first approach. Flexibility to work evenings, weekends, or holidays if required. Preferred Skills:Multilingual abilities are a plus. Experience with e-commerce platforms and online customer service. Certification in skincare, beauty, or cosmetics (optional but beneficial). Join our team and help us make beauty personal, inclusive, and exceptional—one customer at a time!