674 Customer Interaction Jobs - Page 26

Role & responsibilities Achieve the sales target set by the company (monthly & yearly). Generating Enquiry by focusing on the Territory allotted. Prepare daily visit report / Weekly report / Monthly report / order won / loss report and send it to the Branch as per the frequency set. Collects competitors data wherever he comes across such information and reports to the branch manager Cold calling Handle the given territory and support the Reporting Manager in concluding deals Supporting Promotional activities(Demo/ Road Show). Identify the industry and visits to generate an enquiry. Achieve the Rental target for the company Secondary Responsibilities:- Coordinates Sales operations with all the departments Maintain good relation with all the Customers of his territory Responsible for Pre sales to Post sales activities Analyze the market, monitor , analyze sales and market trends If interested, Please Share your updated resume @ rajanisingh@consultingkrew.in

Department : Travel Leaders 24 Sub-Department : Voice Work Shift : Rotational 9-hour shifts Week Off : 2 days rotational weekly off Position Overview: Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/Senior Travel Consultant to join our dynamic team. The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market. This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment. Key Responsibilities: Handle inbound calls from passengers of international airlines and US/Canada-based corporate clients, providing seamless travel solutions. Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL). Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards. Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to ensure smooth operations and high customer satisfaction. Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs. Skills & Qualifications: Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years). Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL). Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes . Communication: Excellent verbal and written English skills for global client interactions. Work Ethic: Willingness to work in rotational shifts , including nights/weekends. Education: Graduate from a recognized university. Preferred: Candidates with self-conveyance (no transport provided). Note: Immediate joiners preferred. Candidates must be comfortable with 24/7 operations and on-site work in Noida/South Delhi.

Skill Inside Sales Business Development Solution Selling Minimum Qualification MBA/MMS/ MPM/PGD/PGP CERTIFICATION No data available Working Language Hindi English Job Description Inside Sales - To Handle Vacant MC - could be used for Multiple Vacant MC Key Responsibilities: Lead Generation & Prospecting: Identify and qualify leads through research, inbound inquiries, and outbound calling. Build and maintain a pipeline of potential clients and opportunities. Sales Engagement & Communication: Engage with potential customers via phone, email, and video calls. Understand customer needs and position appropriate products and services to meet those needs. Sales Presentations & Demonstrations: Conduct virtual meetings and product demos to effectively showcase product features and benefits. Sales Closing & Negotiations: Guide prospects through the sales process and close deals in a timely manner. Negotiate pricing, terms, and contracts to secure the best outcome for both client and company. Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships. Provide post-sale support and upsell additional products or services as needed. Collaboration & Reporting: Collaborate with marketing and product teams to stay updated on the latest offerings and campaigns. Maintain accurate records of customer interactions and sales activities in CRM (e.g., Salesforce, HubSpot). Provide regular updates on sales performance and pipeline status.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist s work is creative, exciting, and different every day. As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment. Job Responsibilities Works in a call center environment that requires 100% phone-based customer interaction Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicates with customers in a metrics-driven environment Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Takes ownership of each customer interaction while treating them with respect and responding with empathy Works both independently and in a team environment Abides by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma (10+2), HSC or GED required Preferred qualifications, capabilities, and skills Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Collections, Sales, Retail or Customer Service industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter. This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Implement product campaigns targeting customers, large sales distributors, and field sales, and large sales accounts or contracts. Manages complex problems and large accounts Build and maintain a strong knowledge and understanding of Bio- Rad products and application. Work within the Group s outbound marketing teams and interact with Product Management and manufacturing to understand key products, strategies, and capabilities. Implement/execute planned activities particularly local events/tradeshows/conferences and activate campaigns. Provide training to field reps, demonstrate best practice positioning and pricing strategies consistent with local sales process and campaign strategy. Work with local sales representatives and managers to identify and qualify high potential opportunities in targeted accounts and assist with negotiations when requested. Stay current with all aspects of business including industry and competitive intelligence, shifting market conditions, and utilizing all information to advise and adjust strategies to meet new requirements for success. Coach other Field Marketing Specialists. Implement/execute planned activities in support of primary customers at top industry meetings. Run account-based campaigns introducing new techniques and applications to the market. Master best practice positioning and pricing strategies consistent with local sales process and campaign strategy. Ability to travel up to 75% both domestically and internatioanlly. What the Candidate Brings: Master s degree or equivalent in related field. MBA strongly preferred 10+ years clinical diagnostics sales and/or application support combined with direct customer interaction and hands-on lab experience or field marketing experience. Prior experience of managing Immunohematology products and customers is must Strong knowledge and understanding of Bio-Rad products, technologies, and applications. Exceptional public speaking skills High level of field experience including higher-level customer facing activities. Demonstrated experience leading diverse audiences and peer groups. Displays leadership qualities among a diverse audience and peer group.

Preferably Automobile Industry 28-35 yrs Job Description: Team Leadership: Provide leadership and guidance to the sales team, including setting sales goals, monitoring performance, and conducting regular coaching and training sessions Sales Strategy: Develop and implement sales strategies and tactics to achieve sales targets and maximize revenue Collaborate with management to set sales goals and objectives Customer Interaction: Assist sales team members in engaging with customers effectively, ensuring a high level of customer satisfaction, and closing sales deals Sales Process: Oversee the sales process from initial customer contact to closing the sale, ensuring that team members follow best practices and maintain a high standard of professionalism

We are seeking a highly motivated NPD Engineer to join our team. The ideal candidate will be responsible for Bill of Materials (BOM) scrubbing, Bom Review Analysis, and ensuring the feasibility of electronic PCBA and Box build assemblies. This role requires expertise in component selection, cost analysis, supply chain coordination, EOL management and working closely with cross-functional teams to ensure seamless product development. Requirements BE in Electronics/Electrical Engineering. 5+ years NPD & EMS experience in PCBA and Box build assemblies. Strong knowledge of analog/digital circuits, PCB layout, and embedded systems. Experience with prototyping, testing, and debugging. Understanding of EMS processes and QMS requirements. Excellent problem-solving and communication skills. Responsibilities BOM Management: Analyze, scrub, and maintain Bills of Materials (BOMs) for accuracy, completeness, and manufacturability. Design for Manufacturability & Testability (DFM/DFT): Conduct feasibility studies, risk assessments, and cost analyses to ensure optimized product design. Manufacturing Optimization: Optimize product designs for manufacturability.Develop process control parameters and ensure DFM compliance during development. Quality Assurance: Develop and implement test plans.Conduct process audits and manage supplier evaluations to ensure quality standards. Component Management: Monitor End-of-Life (EOL) components, suggest suitable alternatives, and manage engineering change control. Prototyping & Testing: Oversee the prototyping, testing, and validation of PCBA and Box Build assemblies. Process Development: Design and document manufacturing processes, ensuring adherence to quality, efficiency, and safety standards. Component Selection: Evaluate and select components based on cost-effectiveness, availability, performance, and longevity. Technical Documentation: Create and maintain detailed documentation, including SOPs, work instructions, checklists, assembly drawings, and test procedures. Problem Solving: Identify and resolve technical issues during product development and production phases. Cross-functional Collaboration: Coordinate with internal teams and external stakeholders to ensure alignment on product requirements and deliverables. EOL Management: Proactively manage component obsolescence and implement timely alternative solutions. Customer Interaction: Interface directly with customers to gather requirements, provide updates, and offer technical support

Preferably Automobile Industry 28-35 yrs Job Description: Team Leadership: Provide leadership and guidance to the sales team, including setting sales goals, monitoring performance, and conducting regular coaching and training sessions Sales Strategy: Develop and implement sales strategies and tactics to achieve sales targets and maximize revenue Collaborate with management to set sales goals and objectives Customer Interaction: Assist sales team members in engaging with customers effectively, ensuring a high level of customer satisfaction, and closing sales deals Sales Process: Oversee the sales process from initial customer contact to closing the sale, ensuring that team members follow best practices and maintain a high standard of professionalism

Overview A strong experience with Genesys Cloud platform development or a similar platform. Proficiency in JavaScript/Node.js, knowledge of REST APIs, familiarity with cloud platforms like AWS, and the ability to design and architect customer interaction solutions using Genesys Cloud features, often including integration with other systems like CRM or data platforms; experience with telephony systems and concepts is also beneficial. Skills required- Expertise in JavaScript/Node.js for building cloud-based applications Understanding of RESTful web services and API integration Familiarity with cloud platforms like AWS, Azure, or GCP Experience with Git version control system Knowledge of CI/CD pipelines Strong analytical and problem-solving abilities Excellent communication and collaboration skills to work with cross-functional teams Ability to translate business requirements into technical solutions Knowledge of telephony protocols and concepts Experience with database management (SQL) Roles and Responsibilities- Developing call center applications and integrations. Designing and implementing call flow logic within call center application. Integrating call center application with other systems like CRM or ERP. Maintaining and updating existing call center applications. Troubleshooting technical issues related to call center functionality. Contributing to the overall architecture and design of call center solutions.

Job Summary: We are seeking an experienced and proactive Senior Full Stack Developer with deep expertise in Node.js, Next.js, PHP, and React.js. The ideal candidate will drive architectural decisions, ensure optimal application performance, lead development teams, manage client relationships, and oversee the full lifecycle of technical projects. Key Responsibilities: Lead technical planning and architecture design to ensure robust, scalable, and maintainable solutions. Oversee the entire development lifecycle, including requirement analysis, design, coding, testing, deployment, and maintenance. Conduct comprehensive code reviews to maintain code quality, consistency, and adherence to coding standards. Manage task distribution, prioritize work, and ensure timely completion of projects within defined timelines. Communicate effectively with stakeholders to align technical strategy with business goals. Provide mentorship and guidance to junior team members to enhance their technical skills and professional growth. Identify technical risks, develop mitigation strategies, and ensure smooth implementation of solutions. Continuously monitor and improve team processes and practices to enhance productivity and efficiency. Facilitate collaboration across cross-functional teams to ensure seamless integration between backend, frontend, DevOps, and other technology domains. Job Requirements: Minimum 8 years of professional software development experience. Proven experience in team leadership roles, preferably as a technical lead. Demonstrated expertise in Node.js, Next.js, PHP, and React.js. Strong understanding of backend architecture principles, RESTful API design, microservices, and database management systems. Experience with version control systems (e.g., Git), continuous integration/continuous deployment (CI/CD) practices, and agile methodologies. Ability to identify technical debt and propose strategies for remediation About Us: WeAddo Who We Are: We do CX transformation that drives demand and engagement using AI & Analytics Were WeAddo, and were in the business of revolutionizing the way companies interact with their customers. Think of us as the bridge between what businesses need and what customers expect. With a suite of MarTech services thats all about acceleration and engagement, were the team that makes sure your digital presence doesnt just exist it dominates. What We Do: We take your customer experience and brand to the next level. Our integrated MarTech offerings are your toolkit for CX transformation, driving the kind of demand and engagement that turns heads and opens wallets. With AI and Analytics in our toolbox, were not just engineers were pioneers of the customer journey. Why We Do It: Its simple: we believe in the power of connection. Every strategy we develop and every tool we implement is aimed at strengthening the bond between your brand and your customers. Its not just about the bottom line; its about building a community around your business. How We Do It: Our approach is hands-on and heads-in. Were on a mission to master your market with customer-first experiences. Need an on-demand MarTech expert? Were on it. Looking for a comprehensive audit and solution integration? Consider it done. Were all about delivering actionable insights that not only keep your sales and marketing agile but also ensure your brand and customer base are continuously growing. What Sets Us Apart: We dont just follow the digital trends we set them. With a unified customer data platform, AI-based predictive analytics, and comprehensive customer journey mapping, were redefining how businesses understand and interact with their customers. Our Supporting Services: Our services are like a Swiss Army knife for your MarTech needs: Tailored Demand Generation blueprints for engagement that sticks. Instant access to expertise that keeps you ahead in the CX game. Audits and integrations that streamline every interaction. Sales and marketing strategies that pivot with precision. Learning algorithms that arent just smart; theyre intuitive. Our Mission Statement: To empower businesses to harness the full potential of their MarTech investments, ensuring a customer experience thats not just satisfactory but legendary. Our Vision: Were looking at a future where every customer interaction is an opportunity for growth. A future where businesses can not only predict what their customers will do next but also be there waiting with the perfect response. Thats the world WeAddo is building one click, one campaign, one satisfied customer at a time. Were WeAddo, where every clients success story is our own. Lets make digital marketing do more than just talk; lets make it perform.

Role Purpose: As a Certified Internet Consultant (CIC) at Just Dial, you will empower businesses to strengthen their digital presence by offering tailored solutions through our platform. You will play a pivotal role in acquiring new clients and building long-term relationships with SMEs, entrepreneurs, and professionals across Mangalore. Key Responsibilities: Identify and connect with business owners, SMEs, and professionals using provided leads. Conduct client meetings, pitch Just Dials digital solutions, and convert hot leads into paying customers. Provide tailored recommendations based on business needs. Demonstrate product benefits, pricing, and terms clearly. Capture accurate business insights and update reporting tools (KPM reports). Act as a digital consultant to your clients and help them scale their business online.

The Programmatic Account Manager will be responsible for managing, executing, optimizing, and reporting programmatic advertising campaigns. This role requires a deep understanding of the programmatic ecosystem, including DSPs, SSPs, ad exchanges, ad servers, and data management platforms. The ideal candidate will possess strong analytical skills, technical proficiency, and a keen eye for detail to ensure campaigns run smoothly and efficiently. Job Description: Key Responsibilities: Set up, monitor, and optimize programmatic advertising campaigns across various DSPs/SSPs and other Ad tech platforms. Manage ad tags, troubleshoot discrepancies, and ensure proper tracking and measurement. Analyze campaign performance data to provide actionable insights and recommendations for optimization. Analyze reports from multiple platforms and prepare detailed performance reports. Work closely with internal teams, and external stakeholders to align campaign strategies and objectives. Requirements: 4 years + experience in a campaign management role in advertising and online media marketing. Proficiency with major DSPs or SSPs (e.g. DV360, Xandr, Google Ad Manager) or ad-serving platforms (e.g. CM360, Flashtalking). Experience working with budgets, understanding of pacing, and the ability to make necessary adjustments as required Demonstrates exceptional attention to detail, ensuring accuracy and precision in all tasks and deliverables and ensuring timely and successful completion. Must be open to adapting and working with various Ad Tech tools including in-house DSPs related to Programmatic Advertising. Capable of seamlessly transitioning between different tools and systems, ensuring efficient and effective campaign management. Maintains a proactive approach to staying on top of everything within the process to support evolving client needs. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly, as well as good interpersonal skills, are required. Experience in an analytical, results-oriented environment with external customer interaction. Additional Information Works as a member of the team and cross-functional teams Ability to lead/own internal & vendor meetings and communication. Have an aptitude for basic mathematical concepts Possess excellent verbal and written communication skills Ability to prioritize tasks and meet all deadlines while producing quality. Ability to aggregate and communicate data to support recommendations Ability to follow through on assigned tasks with minimal supervision Passion and curiosity for media, brands & digital activation Flexible to work across different time zones/shifts (including night shift) Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Paragon Time Type: Full time Contract Type: Permanent

The Programmatic Account Manager will be responsible for managing, executing, optimizing, and reporting programmatic advertising campaigns. This role requires a deep understanding of the programmatic ecosystem, including DSPs, SSPs, ad exchanges, ad servers, and data management platforms. The ideal candidate will possess strong analytical skills, technical proficiency, and a keen eye for detail to ensure campaigns run smoothly and efficiently. Job Description: Key Responsibilities: Set up, monitor, and optimize programmatic advertising campaigns across various DSPs/SSPs and other Ad tech platforms. Manage ad tags, troubleshoot discrepancies, and ensure proper tracking and measurement. Analyze campaign performance data to provide actionable insights and recommendations for optimization. Analyze reports from multiple platforms and prepare detailed performance reports. Work closely with internal teams, and external stakeholders to align campaign strategies and objectives. Requirements: 4 years + experience in a campaign management role in advertising and online media marketing. Proficiency with major DSPs or SSPs (e.g. DV360, Xandr, Google Ad Manager) or ad-serving platforms (e.g. CM360, Flashtalking). Experience working with budgets, understanding of pacing, and the ability to make necessary adjustments as required Demonstrates exceptional attention to detail, ensuring accuracy and precision in all tasks and deliverables and ensuring timely and successful completion. Must be open to adapting and working with various Ad Tech tools including in-house DSPs related to Programmatic Advertising. Capable of seamlessly transitioning between different tools and systems, ensuring efficient and effective campaign management. Maintains a proactive approach to staying on top of everything within the process to support evolving client needs. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly, as well as good interpersonal skills, are required. Experience in an analytical, results-oriented environment with external customer interaction. Additional Information Works as a member of the team and cross-functional teams Ability to lead/own internal & vendor meetings and communication. Have an aptitude for basic mathematical concepts Possess excellent verbal and written communication skills Ability to prioritize tasks and meet all deadlines while producing quality. Ability to aggregate and communicate data to support recommendations Ability to follow through on assigned tasks with minimal supervision Passion and curiosity for media, brands & digital activation Flexible to work across different time zones/shifts (including night shift) Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Paragon Time Type: Full time Contract Type: Permanent

Sanas is revolutionizing the way we communicate with the world s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Sanas is a 200-strong team, established in 2020. In this short span, we ve successfully secured over $100 million in funding. Our innovation have been supported by the industry s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you re not just adopting a product; you re investing in the future of communication. As a Senior Solution Consultant, you will act as the critical link between our clients and internal teams. You will leverage your deep BPO experience to guide solution design, identify product enhancement opportunities, analyze agent behavior, and run outcome-focused analytics to ensure business impact. This is a techno-functional role, blending business acumen, data-driven decision making, and technical fluency to drive deployment success, product adoption, and measurable outcomes. Key Responsibilities: Client Engagement & Transformation: Collaborate closely with client transformation teams to align the AI solution to operational goals. Lead deployment planning, onboarding, and enablement activities. Influence change management strategies to drive user adoption and cultural fit. Product Utilization & Optimisation: Analyse agent performance and communication behavior to recommend and configure solution improvements. Monitor post-deployment analytics to track KPIs (e.g., CSAT, AHT, FCR) and ensure outcome delivery. Proactively identify product gaps and communicate feedback to Product Management for roadmap evolution. Cross-Functional Collaboration: Act as the voice of the customer internally with Product Managers, Data Science, and Engineering teams. Partner with Account Managers to expand the solution footprint and drive upsell opportunities. Technical Advisory: Guide clients on technical integration with contact center platforms (e.g., Genesys, Avaya, Five9). Develop light data pipelines or work with analysts to run impact analysis and diagnostics. Success Criteria: Demonstrated improvement in client KPIs through solution adoption (e.g., voice clarity, agent productivity, CX).High product adoption and user satisfaction rates across client deployments. Scalable deployment processes and reusable best practices playbooks. Tangible insights provided to the product team, resulting in released features or enhancements. Required Qualifications: 7+ years of experience in the BPO industry in transformation, operations, or technology roles. Strong experience working with voice/contact center technologies and AI/ML solutions preferred. Proven ability to identify operational gaps and drive technology adoption to improve business outcomes. Hands-on experience analyzing agent/customer interaction data (via dashboards, BI tools, google sheets or SQL). Ability to work across both technical and business stakeholders with strong communication and presentation skills. Self-starter, capable of thriving in a fast-paced, evolving startup environment. Nice to Have: Experience with speech analytics, agent coaching tools, or accent/voice tech solutions. Exposure to AI/ML-driven SaaS platforms and customer success lifecycle. Background in consulting or customer solutions roles with large-scale BPO clients. Joining us means contributing to the world s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike. Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. Youll be part of a team exploring the vast potential of an increasingly sonic future

The Programmatic Account Manager will be responsible for managing, executing, optimizing, and reporting programmatic advertising campaigns. This role requires a deep understanding of the programmatic ecosystem, including DSPs, SSPs, ad exchanges, ad servers, and data management platforms. The ideal candidate will possess strong analytical skills, technical proficiency, and a keen eye for detail to ensure campaigns run smoothly and efficiently. Job Description: Key Responsibilities: Set up, monitor, and optimize programmatic advertising campaigns across various DSPs/SSPs and other Ad tech platforms. Manage ad tags, troubleshoot discrepancies, and ensure proper tracking and measurement. Analyze campaign performance data to provide actionable insights and recommendations for optimization. Analyze reports from multiple platforms and prepare detailed performance reports. Work closely with internal teams, and external stakeholders to align campaign strategies and objectives. Requirements: 4 years + experience in a campaign management role in advertising and online media marketing. Proficiency with major DSPs or SSPs (e.g. DV360, Xandr, Google Ad Manager) or ad-serving platforms (e.g. CM360, Flashtalking). Experience working with budgets, understanding of pacing, and the ability to make necessary adjustments as required Demonstrates exceptional attention to detail, ensuring accuracy and precision in all tasks and deliverables and ensuring timely and successful completion. Must be open to adapting and working with various Ad Tech tools including in-house DSPs related to Programmatic Advertising. Capable of seamlessly transitioning between different tools and systems, ensuring efficient and effective campaign management. Maintains a proactive approach to staying on top of everything within the process to support evolving client needs. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly, as well as good interpersonal skills, are required. Experience in an analytical, results-oriented environment with external customer interaction. Additional Information Works as a member of the team and cross-functional teams Ability to lead/own internal & vendor meetings and communication. Have an aptitude for basic mathematical concepts Possess excellent verbal and written communication skills Ability to prioritize tasks and meet all deadlines while producing quality. Ability to aggregate and communicate data to support recommendations Ability to follow through on assigned tasks with minimal supervision Passion and curiosity for media, brands & digital activation Flexible to work across different time zones/shifts (including night shift) Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Paragon Time Type: Full time Contract Type: Permanent

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. The Role: In this role, you will join Irdeto s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto s products and services, ensuring flawless operations in the cloud and on-premises. As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. Your mission at Irdeto: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto s product (MultiDRM) upgrades are available and ready for our 1 st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1 st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1 st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. How can you add value to the team: You have (recently) completed a Bachelors or masters degree in Computer Science or a related technical discipline, or have equivalent experience. AWS Cloud: 2+ years experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting : Good scripting experience in API s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills : Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Computer Science, Cyber Security, Project Manager, Technical Support, Technology, Security Apply now Find similar jobs: IT

Greetings from "3G HR Services" We Are Hiring "Customer Support - Voice Process" Experience : 0-1 Year Qualification : Any Graduate Salary : Freshers - 15,000 CTC - 14,000 Take home Experience - 19,000 CTC - 14,500 Take home Location : Pocharam(Ghatkesar) 6 Days working Rotational Week off Skills : Excellent Communication Hindi and English Good Customer Interaction Roles and Responsibilities: • Answers inquiries by clarifying desired information; researching, locating, and providing information • Determines requirements by working with customers • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests . • Cross sell.

Sales Engineer - Cutting Tools: * Technical Sales & Solutions: Understands machining needs and recommends the right cutting tools. * Performance Demonstrations: Shows customers how tools improve their processes (speed, quality, cost). * Technical Proposals & Value Justification: Explains the "why" and the ROI of their cutting tool solutions. Application Engineer - Cutting Tools: * Technical Support & Problem Solving: Helps customers troubleshoot machining issues and optimize tool use. * Process Optimization: Fine-tunes cutting parameters and strategies for best tool performance. * Training & Application Guidance: Educates customers on proper tool use and maintenance. - Also generating new leads by making cold calls.

End to end SCM profile Continues monitoring & follow-up with Internal and external ( vendor) manufacturing team to ensure 100% Customer Delivery adherence Ensuring SCM KPIs – Inventory, Plan Vs Actual ratio, Customer DSA, No Premium freight,

Immediate Hiring for Process Associate (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Hello Jobseekers, Greetings from Shining Star ITPL New Opportunities are available Job Description: Any Graduate fresher or UG with minimum one year of experience in BPO sector with an excellent communication skills can easily apply for this role. Location -Gurgaon Customer Support Executive Working -5 days Rotational shift-24*7 Salary-Up to 3LPA Roles and Responsibilities Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors when necessary. Identify opportunities for upselling/cross-selling relevant products/services based on customer requirements. Provide accurate information on products/services to customers, addressing their needs and expectations. Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Desired Candidate Profile 1-4 years of experience in back office operations, BPO industry, CBSE/ICSE education system preferred. Strong analytical skills with ability to analyze data and solve problems effectively. Excellent communication skills with adaptability to handle international processes (English language proficiency required). Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602)between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

Be part of a team that applies its expertise and knowledge to technical projects, finding innovative, cost-effective means to improve research, techniques, procedures, and products and technologies. You will develop, conduct and evaluate new approaches to meet project objectives faster and more efficiently and you develop and commercialize products & technologies. Key Responsibilities Innovation Cost estimation Prototyping Product assurance Project management Customer interaction Research and Development Design Analysis YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics WE VALUE Industrial design talent Ability to work independently Willingness to learn new technologies Anopen, honest and team oriented personality Eagerness to get involved in hands-on work Creativity Some experience in engineering related field Understanding of industry standards and security practices Some experience with all aspects of technology development

Date Posted: 2025-04-09 Country: India Location: MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India Title: Field supervisor - Modernization Location: Bangalore Education: Diploma / BE Engineering Experience: 6 to 12 years of experience in elevator installation or Modernization A job title should be recognizable, straightforward, and easily understood by someone outside the company so that candidates can easily locate the posting on a search engine or other platforms. Avoid abbreviations, acronyms, or internal company terminology. Role Overview: Position: Field Supervisor -Modernization Work City: Bangalore Job Profile: The incumbent is responsible for MOD business execution/installation and completion of the old elevator upgrade. Education: BE or Diploma in Engineering Experience: 6 to 12 years experience Scheduling & installing the job within estimated costs/Time schedules. Supervise/Monitor the Process & organize stores. Management of subcontractor, his team & material. Preparing a monthly projection of job completion, inspection & handover. Monitoring the Project: Site Activity Management, Preliminary site preparation etc. Planning the right tools for projects & Manpower planning Ensuring safety in sites. Cost control in the Projects. Organizing for Administrative activities of the department. Customer interaction. Coordinating with various departments. ENVIRONMENTAL HEALTH AND SAFETY: Support EH&S efforts of the department and ensure implementation of EH&S Management systems and other local standards. Participate and facilitate the participation of employees in the department in EH&S training and TBT as per the EH&S plan. Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within the targeted completion date.

Lead Site Reliability Engineer Reporting to: Sr Manager, Availability Management Office Location: Chennai, India Flexible Working: Hybrid (Part Office/Part Home) Cloud Site Reliability Engineer Responsibilities On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization. Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms. Play an important role in the Continual Service Improvement process, identifying and driving improvement Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools . Participate in code peer reviews and enforce quality gates to ensure best practices are followed. Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples. Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response. Exploring and applying Artificial Intelligence to enhance operational processes/procedures Should-Haves - Skills & Experience Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing. Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor Experience with the OpenTelemetry (OTEL) Standard Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others. Strong experience with IaC tools, such as Terraform and Cloudformation. Experience with cloud environments, especially AWS and/or Azure. Good customer interaction skills and able to understand their needs and expectations. Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary Experience with code quality tools, such as SonarQube. Knowledge on code linters tools of various programming languages. Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions. ITIL experience with basic understanding on incident management, problem management and change management. Nice-to-Haves - Skills & Experience Any cloud certification ITIL certifications Experience with ITSM tools Experience using On-Call Management Tooling

Company Overview EverestIMS Technologies is a product company founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years. With a rich market experience in the I&O space, the company has built its widespread presence across the country and internationally through its product portfolio. The organization specializes in providing software solution like NOC, SOC, ITSM, NMS, Asset Management to empower corporations and enterprises to deliver enhanced services to their end-users. About the Role Manage the Government Accounts in respective region. The role entails building long term relationships with C Level executives in customer organizations, partners and build the Infraon brand. Managing and creating the opportunity for Infraon software in 50+ large accounts in the region. Responsibilities Client Relationship Management: -Manage and own Government accounts in the region - Develop and maintain strong relationships with key clients. - Act as the primary point of contact for client inquiries and issues. - Understand client business needs and objectives to provide tailored IT solutions. Business Development: - Identify opportunities for growth within existing accounts. - Develop and execute strategic account plans to achieve sales targets. - Work to onboard new clients. Project Management: - Oversee the delivery of IT projects, ensuring they meet client expectations and are completed on time - Coordinate with project managers and technical teams to address any project-related issues. Strategic Planning: - Develop long-term strategic plans for key accounts. - Monitor market trends and competitor activities to identify new business opportunities. Performance Management: - Track and report on key account performance metrics. - Conduct regular reviews with clients to ensure satisfaction and address any concerns. - Implement corrective actions as needed to improve client relationships and project outcomes. Team Collaboration: - Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to client management. Basic Qualifications 5-10 years experience in selling software solution, IT Networking products(Router / Switch / FW / servers) in Enterprise and BFSI accounts Strong knowledge of procurement processes, including tenders, RFPs, and compliance. Experience in a results-driven environment with external customer interaction. Metrics-driven with the ability to manage business operations by numbers. Excellent written and verbal communication, presentation, and negotiation skills. Active listening skills with a consultative and solutions-oriented approach.