Posted:4 weeks ago|
Platform:
Work from Office
Full Time
We are seeking a meticulous and experienced Call Quality Verifier to join our team. Will be responsible for monitoring and assessing the quality of calls handled by CSEs to ensure adherence to established standards and defined parameters. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to provide constructive feedback for continuous improvement. CTC Between 18,000 25,000 Location: (Andheri)Mumbai Key Responsibilities Monitor and evaluate CSE calls for adherence to company policies, procedures, and quality standards. Assess the effectiveness of communication, problem resolution, and overall customer interaction. Analyze key performance indicators (KPIs) related to call quality, including call duration, resolution time, and customer satisfaction scores. Provide constructive and detailed feedback to CSEs based on call evaluations. Qualifications and Skills Proven experience in call quality monitoring or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information. Minimum Graduate in any Stream. Join us in shaping the future of customer engagement and technology solutions. Your journey starts here!
Esampark Tech Solutions
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