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Blackbaud
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Customer Finance Representative (Collections)

Customer Finance Representative (Collections)

Blackbaud

0 - 4 years

3 - 7 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

erp workday salesforce cpq word processing collections visualforce orientation sfdc salesforce lightning career development triggers apex salesforce sales force development salesforce crm data loader recruitment salesforce administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a member of the Customer CollectionsTeam,youll spend your day partnering with customers and internal groups to find solutions and seek data to ensure timely payment from customers. Every call or email is an opportunity for you to provide exemplary customer service and to build relationships with our customers. This is a job that requires attention to detail,finesseand a desire to provide outstanding service.

What you'll do:

Confer with customers by telephone,emailor other electronic means in attempt to determine reason for overdue payment, and secure payment
Monitor electronic queue of customer queries and responses
Escalate non-payment through appropriate channels
Share responsibility in a phone queue
Record information about collection status of customer and status of collection efforts
Issue and apply credits to customer accounts according to established procedures
Work closely with internal customers to resolve customer inquiries
Daily and weekly reporting of results
Ushercustomer disputes to the proper channels in a timely responsive manner

What youll bring:

Must be detail oriented with great communication and organizational skills
Must be committed to maintaining a responsive organization
Must have comfort and familiarity with collections and ERP applications, including automated workflows
Must have word processing experience and confidence when manipulating an Excel spreadsheet
Familiarity with Salesforce CPQ and Workday Financials a plus

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Blackbaud

Software Development

Charleston South Carolina

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Customer Finance Representative (Collections)