Customer feedback caller ( Tele Caller)

Company Name: Gaj Group

Location: Vadodara

Position: Customer Feedback Executive (Telecaller)

Industry: Real Estate

Experience: Minimum 1–2 years in Real Estate Tele-calling / Customer Handling

Key Responsibilities:

· • Call customers post-visit or post-sale to collect feedback about their experience.

· • Maintain positive and professional communication in English, Hindi, and Gujarati.

· • Accurately note down all client responses and prepare summary reports.

· • Handle queries, resolve minor issues, or escalate as required.

· • Coordinate with CRM and Sales team for resolving client concerns.

· • Maintain follow-up call records and ensure timely communication.

· • Prepare daily/weekly feedback reports and share with management.

Required Skills:

· • Excellent verbal communication and listening skills.

· • Fluency in English, Hindi, and Gujarati (spoken English is a must).

· • Prior experience in real estate industry is highly preferred.

· • Good telephone etiquette and polite behavior.

· • Ability to handle feedback with patience and professionalism.

· • Basic MS Office skills (Excel, Word).

· • CRM software usage knowledge (preferred).

Eligibility Criteria:

· • Female candidate preferred.

· • Graduate in any stream.

· • 1–2 years of telecalling/customer support experience in real estate or service industry.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person