Customer Experience Lead

Job Responsibilities Set up a complete Pre & Post sales infrastructureDevelop Market for JCI products by engaging with key stakeholders such as MEP consultants and end users in market.Plan Sales & Channel technical training on products and solutionsWork in sync with the Global product development team and develop sustainable and commercially viable products.Understand customer needs and make sales presentations.Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops.Build a robust Channel Training program for JC Channel offerings such as Valves, Actuators, FCU, IAQ, BMS etc.,Set up a post sales process for Warranty and out of warranty claims and channel support.After-sales customer service and communicationsMaintenance, repair and spare parts managementComplaint managementUpselling activitiesAdministration of master data and product evaluationsTrend analysis Skills Required Minimum 10 years of relevant experience in Pre and Post sales for HVAC products such as Valves, Actuators, Sensors, FCU, & BMSBachelors or Masters Degree in Engineering or equivalent.Well-versed with Excel and CRM software.