5201 Customer Experience Jobs

The Digital Sales Side Manager at Decathlon Sports India will play a crucial role in enhancing the visual presentation and sales performance across various e-commerce platforms. This position requires a unique blend of creative merchandising skills and a strong focus on sales strategies to ensure that online product displays are optimized for maximum visibility, engagement, and sales. The ideal candidate will possess a deep understanding of e-commerce dynamics and be adept at creating captivating online visual experiences to drive revenue growth and deliver exceptional customer satisfaction. In this role, you will be responsible for developing and implementing strategies to drive online sales growth, enhance customer experiences, and improve conversion rates. It will be essential to stay abreast of industry trends and customer preferences to recommend innovative initiatives that can drive the business forward. You will also be tasked with monitoring website traffic, sales data, and customer behavior to identify trends and opportunities for improvement. Key performance indicators such as maximizing pageviews, reducing site bounce rates, and increasing customer engagement across platforms will be crucial metrics to track and optimize. Additionally, the role will involve team recruitment and management, as well as fostering teammate skills and career development. Collaborating with internal stakeholders such as the Marketing Team, Program Teams, and Digital Category Manager will be essential to plan and execute effective online marketing campaigns, search engine optimization (SEO), and search engine marketing (SEM) strategies. The successful candidate for this position should ideally possess a Master's degree and demonstrate expertise in category management and sales side management, preferably within the e-commerce sector. Proficiency in analytical skills, data analysis, and market research is a must, along with good collaboration skills. Knowledge of analytical tools like Google Analytics, Adobe Analytics, Amplitude, as well as visualization tools like PowerBI and Tableau, will be advantageous in fulfilling the responsibilities of this role.,

As an International Customer Service representative at V Power Logistics, your primary responsibility will be to provide exceptional customer support and ensure customer satisfaction on a daily basis. You will be located in Gurugram and will play a crucial role in demonstrating proficient phone etiquette while interacting with customers from diverse backgrounds. To excel in this role, you must possess strong customer support and customer service skills, along with the ability to effectively communicate in a multicultural environment. Your problem-solving and interpersonal abilities will be essential in resolving customer queries and ensuring a smooth customer experience. Experience in international logistics or customer service will be an advantage. At V Power Logistics, we prioritize efficiency, reliability, sustainability, and safety in our logistics services. As an integral part of our team, your commitment to these core values, along with excellent English communication skills, will contribute to our goal of providing easy, fast, and transparent customer experiences while upholding the highest standards of safety, environmental consciousness, and employee well-being.,

As a Manager/Senior Manager in the Product & Process, Business Operations department, with 5-10 years of experience in Gurgaon/Gurugram, Haryana, you will be leading the development and management of solar financing products and services. Your role will involve defining product features, pricing, and terms based on regional requirements, conducting market research to identify customer needs and competitive landscape, and collaborating with internal stakeholders to drive product implementation and innovation. Your responsibilities will include developing and executing strategic plans to drive adoption of solar rooftop financing products among residential, commercial, and industrial customers, identifying target segments, channels, and partnerships to maximize market reach, and monitoring market trends, regulatory developments, and competitor activities to inform product strategy and positioning. You will also be responsible for ensuring a seamless and user-friendly customer experience throughout the financing process, gathering feedback for continuous product improvement, monitoring portfolio performance and delinquency trends, and ensuring compliance with regulatory requirements and internal policies related to solar financing products. If you are passionate about driving innovation, expanding access to solar energy, and making a positive impact on the environment and society, we invite you to join our team as a Product Manager for Solar Rooftop Finance. Together, we can empower individuals and businesses to embrace clean energy solutions for a brighter, more sustainable future.,

You will be taking on a full-time, on-site role as a Head of Sales (Renewals) at SalaryBox, located in Gurugram. Your primary responsibilities will include managing and retaining customer accounts, overseeing sales targets and strategies, leading and mentoring the sales team, and utilizing analytical skills to drive renewals and revenue growth. It will be crucial for you to collaborate with various departments to enhance customer satisfaction and ensure smooth renewal processes. Your key responsibilities will involve owning and leading the renewals function across all customer segments, creating and executing strategies to maximize renewal revenue and reduce churn, building and overseeing a high-performing team of renewal specialists and account managers, working closely with Product, Customer Success, and Sales teams to guarantee a seamless customer experience, utilizing data to monitor performance, predict renewals, and identify churn risks, directly engaging with key customers to negotiate and close high-value renewals, implementing tools and processes for scalable renewal workflows, and identifying upsell/cross-sell opportunities and collaborating with the sales team to drive expansion. To excel in this role, you should have 6-10 years of sales/account management experience, including at least 3 years in a renewals leadership role. Strong analytical skills will be essential for making data-driven decisions. A proven track record of achieving retention and revenue goals, the ability to lead teams and foster a customer-centric culture, excellent communication and stakeholder management skills, and prior experience in SaaS or tech-led companies will be highly beneficial.,

As a part of Infosys Consulting, a global leader in consulting, technology, and outsourcing solutions, you will have the opportunity to work with clients across various regions and industries. Infosys Consulting is dedicated to helping clients navigate emerging business trends and achieve competitive success. The Consulting team in India collaborates with international counterparts to deliver business consulting services to clients in the US, Europe, Asia Pacific, and the Middle East. We are committed to driving realized business value by managing transformations from strategy through execution, emphasizing diversity and inclusion to create a supportive workplace environment. We are seeking individuals who are smart, self-driven, and possess top-notch communication skills, along with a passion for excellence. Our consultants combine deep domain expertise with strong business consulting skills and excellent soft skills. We are looking for candidates with a profound understanding of financial services, particularly in areas such as Business Strategy, IT Strategy, Digital Transformation, Process Consulting, Customer Experience, and more. Candidates with advisory experience in top-tier consulting organizations and a full-time MBA from leading business schools are preferred. You will be responsible for driving digital strategies for Financial Services and Insurance clients using emerging technologies such as Artificial Intelligence, Cloud, Blockchain, and more. As a part of Infosys Consulting, you will work on cross-cultural teams, take on various roles in process consulting, tech strategy, program management, and change management. You will be expected to analyze complex problems, provide creative solutions, deliver business results to clients, and lead workshops to collaborate with stakeholders. Candidates with strong analytical skills, a consulting mindset, business acumen, and a comfort with technology are encouraged to apply. We are looking for individuals who excel in ambiguous situations, prioritize root causes with confidence, and demonstrate a passion for helping companies enhance their competitiveness. Join us at Infosys Consulting, where intellectual curiosity, initiative, and entrepreneurial drive are valued, and where you will have the opportunity to contribute to consulting engagements, sales pursuits, and firm building initiatives.,

As a Product Manager specializing in SMS technology and CPaaS (Communications Platform as a Service), you will play a crucial role in driving the strategy, development, and execution of product features and integrations that enhance communication workflows. With a minimum of 4 years of experience in this domain, you will collaborate with cross-functional teams, including engineering, sales, and marketing, to ensure seamless integration capabilities that deliver value to customers. Your responsibilities will include defining and driving the roadmap for SMS within the CPaaS and communication domain, ensuring alignment with overall business goals and customer needs. You will conduct market research and analysis to stay ahead of industry trends and identify opportunities for a competitive edge. Collaborating with internal teams, partners, and customers, you will gather requirements, prioritize features, and oversee the successful delivery of product enhancements. Working closely with engineering teams, you will define technical requirements and ensure the successful execution of API and UI-driven solutions. Additionally, you will continuously assess and enhance the user experience, focusing on ease of use, scalability, and reliability. Cultivating and managing relationships with the product management team will be essential to facilitate shared goals. You will support product launches and coordinate go-to-market strategies, collaborating with marketing and sales teams to promote new features and integrations. By analyzing performance through KPIs and user feedback, you will drive improvements and future development cycles. Your role will require a strong grasp of API technologies, SDKs, various integration methodologies, communication systems, and CPaaS technologies. To excel in this role, you should possess a Bachelor's degree in computer science, engineering, or related fields (an MBA is a plus), along with proven experience in project management, agile methodologies, sprint planning, data interpretation, stakeholder management, and problem-solving. Preferred qualifications include experience with communication platforms like Twilio or Nexmo, familiarity with SaaS products, cloud-based services, and a strong understanding of security protocols and compliance in communication products.,

As the Principal Database Engineer at Mastercard, you will play a crucial role in shaping the future direction of specific database platforms and architecture designs within the organization. Your deep passion for database technologies and commitment to enhancing the customer experience journey will drive your success in this role. In collaboration with Executive Management, you will have the opportunity to influence the strategic direction of the Database Engineering Program, focusing on both on-premise and cloud solutions. Your responsibilities will include contributing to the overall strategy of the Database Engineering team by collaborating with technical experts and management. You will build strong relationships internally and externally to align the application strategy with the database strategy, ensuring positive business outcomes. As a technical lead, you will create roadmaps in conjunction with application program leadership, guiding the evolution of emerging database services while maintaining core expertise. Your role will involve leading complex cross-functional initiatives, providing direction, and communicating a unified vision across Mastercard. You will oversee the technology portfolio, focusing on Database as a Service for both on-premise and cloud solutions. Proactively planning and executing technical and architectural efforts, you will drive improvements in scalability, capacity, and performance while prioritizing security, backup/recovery, architecture, networking, and administration. With your expertise in Postgres and additional experience in NoSQL technologies like MongoDB and Cassandra, you will act as subject matter expert in these areas. Your ability to mentor and motivate a team, instill a culture of technical process improvement, and lead the adoption of modern technologies will be instrumental in enhancing the existing database infrastructure. Your corporate security responsibility involves upholding Mastercard's security policies, ensuring the confidentiality and integrity of information, and promptly reporting any suspected security violations. By completing all mandatory security trainings and actively mitigating risks in the technology portfolio, you will contribute to a secure and resilient environment for Mastercard's operations. In summary, as the Principal Database Engineer at Mastercard, you will have the opportunity to drive innovation, shape strategic direction, and lead transformative initiatives that will impact the organization's global solutions positively. Your technical expertise, leadership skills, and commitment to excellence will be key in driving the success of the Database Engineering Program.,

As an International Counselor-US at Synergistic Compusoft Pvt Ltd., your primary responsibility will be to make outbound calls to potential leads with the aim of converting them into customers. You will need to possess a strong command of the English language and a neutral accent to effectively communicate with individuals from various geographical locations. Your role will involve asking relevant questions to understand customer requirements, closing sales deals, and exceeding sales targets to drive future revenue. It is essential to be adept at analyzing customer behavior, handling objections, and managing different scenarios during calls. Additionally, you will be expected to provide valuable feedback to the marketing team regarding customer insights, market trends, and competitor analysis. To excel in this role, you should have excellent English communication skills, possess strong objection handling abilities, and be result-oriented with a focus on revenue generation. A process-oriented approach, sales planning expertise, and a commitment to delivering exceptional customer experiences are key requirements for this position. Candidates with a graduate degree, 12th pass, or diploma qualification are eligible to apply. While prior experience in Inside B2C sales for 1-2 years is preferred, freshers with outstanding English communication skills are also encouraged to apply. The position offers a fixed salary of up to 45,000 INR per month, depending on the candidate's qualifications. In addition, employees are entitled to a monthly food allowance of 3,000 INR and unlimited incentives based on performance. The work location is at Synergistic Compusoft Pvt Ltd., located at C-52 A RDC Rajnagar Ghaziabad. Please note that this role is specifically open to female candidates residing in the nearby RDC location. The work hours for this position are from 09:30 pm to 06:30 am, with fixed weekends off on Saturdays and Sundays. Transportation facilities, including pick and drop services, are available for employees. If you are interested in this opportunity, please submit your updated resume to hiring@synergisticit.com.,

The role of Customer Service Support at Joshi AutoZone Mercedes-Benz in Chandigarh involves planning and executing all CRM activities to ensure the highest level of customer satisfaction and retention. As a full-time on-site role, you will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. You should possess specialized knowledge in interpersonal skills, customer satisfaction, customer support, and customer experience. Excellent communication and problem-solving skills are essential, along with the ability to thrive in a fast-paced environment. Previous experience in a customer service role is required, and knowledge of the automotive industry would be advantageous. The ideal candidate should hold a Bachelor's degree and have at least 5 years of experience in customer support.,

As a Customer Service Representative, you will play a crucial role in ensuring a positive shopping experience for our customers. Your responsibilities will include greeting and assisting customers in a friendly and professional manner, answering their inquiries about products, promotions, and store policies. Additionally, you will drive sales by actively engaging with customers, understanding their needs, and recommending suitable products to meet or exceed sales goals. It will be essential for you to maintain up-to-date knowledge of the products and services offered in the store, including new arrivals and promotions. You will also be responsible for ensuring that the store is visually appealing and well-organized by assisting with merchandising, stocking shelves, and maintaining inventory. Handling cash transactions accurately and efficiently at the register, processing returns and exchanges following company policies, will also be part of your daily tasks. Collaboration with other team members is key to achieving store goals and maintaining a positive work environment. Your dedication to delivering excellent customer service at all times will contribute to ensuring customers have a positive and memorable shopping experience. Qualifications: - High school diploma or equivalent - Previous retail or customer service experience preferred - Strong communication and interpersonal skills - Ability to work in a fast-paced environment - Basic math skills for handling cash and processing transactions - Flexibility to work evenings, weekends, and holidays as required - Positive attitude and a passion for helping customers This is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule will consist of morning shifts, and proficiency in English is required. Day shift availability is also required, and the work location is in person. Join our team and be a part of creating exceptional customer experiences every day!,

The Associate Manager - Customer Success will be responsible for managing CSA Teams in CoE, CSA team performance, prioritizing leadership requirements and activities, and overseeing the Customer Success team in India. You will proactively engage with customers to ensure they realize value from products and solutions, leading to revenue retention and new revenue opportunities. Ideal candidates can identify needs, communicate effectively, and exceed client expectations, combining visionary and analytical skills. Work timings and location: Eastern shift timings, from 5:00 PM to 2:30 AM IST. Work from the office located in Hyderabad. Responsibilities: - Work closely with Customer Success functional leadership to drive prospecting strategies, AT RISK Management, and Renewal Management. - Coach & Mentor teams to perform their duties effectively. - Lead and Manage Customer Success teams, providing guidance & mentorship. - Develop & implement strategic plans for Customer Success aligned with overall business objectives. - Identify process improvements to enhance efficiency. - Act as a strong advocate for customers, addressing their needs & concerns effectively. - Monitor team performance and take corrective actions. - Implement career development and growth opportunities for team members. - Hire Talent as per requirements & groom them for success. Goals: - Retained Revenue. - 95% Case Resolution within 30 days. - Improve First Contact Resolution time. - Adherence & Measurement of internal SLA and Quality Audit. - Maintain attrition below 15%. - Accurate forecast within 5% of the GRR, RRR for each quarter. - Work towards renewals and achieve or exceed the plan of 92.5% GRR and 96% ARR. Requirements: - Bachelor's Degree, preferably in business or a related field. - 10-13 years of industry experience, including 7+ years in Customer Success, Account Management, and Renewals. - Proven experience managing Customer Success teams of approximately 10 members directly. - 5+ years of experience in managerial roles. - Experience working in large-scale organizations with diverse teams and processes. - Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. - High attention to detail with working knowledge of reporting and analytics solutions. - Strong knowledge and experience in CSA (Customer Success Associate) activities. - High level of agility and ability to manage change effectively. - Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders. - Experience improving customer experience, driving increased retention and growth. - Proven track record of managing and leading Customer Success teams with global clients. - Expertise in team building, coaching, and talent development within Customer Success. - Strong leadership and team management skills. - Experience managing large volumes of uncovered or low-touch customers is desirable. - Proficiency with Salesforce: The Customer Company or experience with any CRM tool. - Experience working in a software company, particularly in renewals, retention, or customer success departments. - Hands-on experience in resolution and escalation management. Qualifications: - Bachelor's Degree, preferably in business or a related field. - 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. - Proven experience managing Customer Success teams of approximately 10 members directly. - 5+ years of experience in managerial roles. - Experience working in large-scale organizations with diverse teams and processes. - Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.,

As a Senior Product Manager at our eCommerce platform team in Chennai, you will play a crucial role in shaping the consumer buying experience. With over 7 years of experience, you will be leading the product roadmap across various consumer-facing verticals, utilizing your unique background and skill sets. Your responsibilities will include detailed planning and execution of new initiatives, as well as scaling and leading a team as these initiatives gain traction. Collaboration and alignment across multiple internal and external stakeholders will be essential in this role. Your key responsibilities will involve setting and owning the product vision and strategy, deriving roadmaps and release plans from the vision, and collaborating with engineers to translate them into actionable items. You will drive cross-functional collaboration to align with key stakeholders in the product development lifecycle. Operating in a culture of experimentation, learning, and innovation will be vital to solving user needs effectively. You should excel in creating outstanding customer journeys and associated customer experiences by navigating various use cases from ecommerce, supply chain, logistics, direct marketing, and multi-channel partnerships. Working both independently and within a team environment, you will need to achieve customer business objectives, personal and team goals, and complete assignments within established timeframes and specifications. Your ability to develop tasks and work assignments based on sometimes vaguely defined objectives will be crucial. Additionally, you will be required to create timelines and roadmaps for product development, overseeing the development and project management processes. Communication skills are key in this role as you will work directly with the leadership team to communicate and drive product plans, metrics, and roadmaps. To excel in this role, you must possess excellent analytical skills to solve complex problems, have experience in handling data-based and highly analytical problems, and have at least 9 years of professional experience in Product Management, preferably from a product company. An understanding of technology and the ability to talk about it proactively, as well as an entrepreneurial spirit to drive growth and thrive in a dynamic environment, are also essential qualities for success in this position.,

The role of Export Administrator in the Finance department involves assuring export deliveries of packed goods to specific countries. The primary focus is on primary distribution and third-party export customers, covering tasks such as order entry and processing in SAP, availability checks, allocation coordination with Planning and Demand Managers, delivery planning and scheduling with warehouse, freight forwarders, and customers, as well as handling export documents, invoicing, and customer correspondence. Resolving daily logistical issues, such as claims and customer requirements, with warehouse, forwarders, and plant is also part of the responsibilities. Export administrators are expected to have a comprehensive understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations effectively through various communication channels. Key responsibilities include coordinating transportation and daily operations, ensuring compliance with HSSE rules and policies, providing excellent customer service to enhance customer relationships, supporting auditing activities, handling logistics queries and complaints, maintaining freight costing data in SAP, and collaborating with logistics providers and customers. The ideal candidate should have a relevant educational background or equivalent experience, at least 2 years of proven experience in export operations/management and customs, excellent knowledge of Incoterms, familiarity with international trade documents, legal knowledge of customs, ADR, and Excise goods, basic knowledge of P2P and Freight Costing processes, and preferably knowledge of Atlas. Proficiency in German/Dutch languages is an advantage, along with intermediate English language skills. Other essential skills for the role include active listening, time management, customer service, teamwork, interpersonal skills, understanding of different cultures, problem-solving, motivation, SAP and/or Siebel experience, and proficiency in MS Office applications. The Export Administrator should possess basic understanding of tax and legal logistics regulations, financial and commercial acumen, written contracts, and ensure adherence to document control policies. They should drive export order management, resolve customer queries, address high-risk issues, proactively prevent customer concerns, and ensure high-quality customer service through cross-functional collaboration. The role may involve up to 10% travel and is eligible for relocation within the country. It is a hybrid position involving both office and remote working. Key competencies required include agility, analytical thinking, business process improvement, communication, conflict management, creativity, customer-centric thinking, digital fluency, resilience, sustainability awareness, understanding emotions, and workload prioritization. Please note that employment may be subject to local policy adherence, including drug screening, physical fitness review, and background checks, depending on the role.,

As a Customer Representative Executive at Tata Capital Limited, a subsidiary of Tata Sons Limited, your role will involve ensuring customer satisfaction, providing customer support, and delivering exceptional customer service on a day-to-day basis. You will be based on-site in Bengaluru, catering to retail, corporate, and institutional customers across various business areas. Your responsibilities will include engaging with customers to understand and address their needs effectively. Strong interpersonal skills, problem-solving abilities, and conflict resolution skills will be essential to excel in this role. Additionally, you will be required to demonstrate effective communication and prioritize tasks to meet the diverse financial needs of our customers. Qualifications for this position include customer satisfaction, customer support, and customer service skills. Experience in the financial services industry would be advantageous. A Bachelor's degree or PUC qualification is preferred for this full-time role. Join our team at Tata Capital and contribute to our commitment to providing top-notch financial services to our valued customers.,

MITESH LODHA is a Contemporary Menswear label with Indian influences, known for its focus on traditional techniques, fit, and detailed elements. Founded in 2016, who has a background in textiles and fashion design, the label aims to blend traditional design heritage with modern construction and silhouettes. The studio is located in Lower Parel and soon to launch at khar we are committed to pushing creative boundaries in the fashion industry. Onsite Full Time 6-Days Rotation weekly Off/ Monday - Sunday / Time - 10.30am-8.00pm Lower Parel and Khar) https://miteshlodha.com/ www.instagram.com/miteshlodha Job Description: Fashion Store Consultant. (Experience in Men&aposs wear Make to Measure retail fashion Store Sales domain) Experience: 2-4-Years 1. Sales & Business Development a]Develop and implement regional sales strategies to achieve revenue and profitability targets. b]Monitor sales performance across store and take corrective actions to improve results. 2. Store Operations & Customer Experience a]Ensure seamless store operations and compliance with brand guidelines. b]Oversee inventory management and stock optimization to maximize sales. c]Maintain the highest standards of customer service and brand representation. e] Responsible for Day to Day attending to the clients & Operational matters of the store. f] Answer calls & checking message on office mobile for enquiries & appointments. g] Ensuring Punching Sales Orders on ERP as soon as they are placed as per specification by our team members. h]Drawing up a stage-wise order schedule; Co-ordinating with the production team to plan and execute the delivery of the finishing products; keeping a track record in the ERP system. I]Coordination for trials done at optimum timelines to ensure that the delivery happens as per schedule and corrections that are suggested can be incorporated. j]Ensuring that the product dispatches are done within promised deadlines. 3. Team Leadership & Development a]Lead, motivate, and manage store team. b]Conduct training on product knowledge, customer service, and sales techniques. c]Set clear performance goals and provide constructive feedback. d]Leading the recruitment, training, and development of retail team members, fostering amotivated and customer-focused team. 4. Brand Management & Visual Merchandising a]Ensure consistent visual merchandising and adherence to global luxury brand aesthetics. b]Work closely with the marketing team for local brand promotions and events. c]Maintain relationships with high-net-worth customers and VIP clientele. 5] MIS & Reporting: Ensure creation and submission of MIS and Reporting on a regular basis as per Mgmt requirements. a] Sales Report Daily. b] Daily Dispatch report. c] Daily trial & alteration report. d] Outstanding payment report. e] Production / Delivery Planner. [Daily / Weekly / Monthly]. 6]Market Analysis & Competitive Strategy a]Analyse market trends, customer preferences, and competitor activities. b]Provide insights and reports on sales performance and market opportunities. c]Implement competitive strategies to enhance market positioning. Who can apply:. Candidates who are from Mumbai. Skill Set Requirements : Bachelors or Diploma required for apparel or fashion designing (associate degree preferred) Work experience in the Mens wear Make to Measure domain. Good interpersonal communication skills Proven track record of successful sales management Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com . Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Note: The successful candidate will be required to align their working hours with US EST business hours, specifically from 6:30 PM to 3:30 AM IST. Responsibilities The Customer Success Team at Workato is the frontline for developing customer champions, driving product adoption, and empowering teams to fulfill their goals so that they renew and expand. Our Emerging segment of customers represent the largest segment by volume, and are supported through a unique combination of digital-led programs, strategic 1:many initiatives, and targeted high-impact 1:1 human engagements. We are seeking an Associate Customer Success Manager, Scale to work with customers in our Emerging segment. The Emerging CSM will work with customers in strategic 1:1 engagements for high-impact customer objectives or by facilitating 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of Workato. This is a high impact role that will play a key part in building out the strategy for proactive and reactive engagement with Workato s Emerging customers. In this role, y ou will also be responsible to: Work with a portfolio of approximately 250 Emerging customers to increase adoption, deepen engagement, and grow retention rates Work directly with Workato s Emerging customers to help them achieve their desired outcomes and achieve success with the product. Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, and Workato integrations Resolve inbound customer requests in an efficient and powerful manner Proactively engage at-risk customers in strategic 1:1 engagements based on data signals, to reduce the overall level of risk for the customer base. Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio Represent the voice of the customer and influence the product development roadmap. Partner with Sales, Technical Consulting, and Product teams to ensure the customers retention and maximize the account potential with an excellent customer experience Requirements Qualifications / Experience / Soft Skills 2+ years of experience in customer-facing roles. Strong sense of customer empathy and being customer-centered Excellent interpersonal, communication, and persuasion skills Strong problem solving and analytical thinking skills Ability to collaboratively build assets and materials for customers and colleagues Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment A passion for and belief in the power of automation to drive business value Familiarity with integration technology landscape

. Job Description Summary Network Engineering Manager Responsible for leading the performance and strategic direction of network engineering operations, with a focus on operational compliance, budget adherence, and continuous improvement. Ensures alignment with industry standards and company policies while fostering a customer-centric service culture. Acts as a technical leader and change agent by proactively identifying and resolving process inefficiencies impacting network performance. Manages a team of exempt and non-exempt employees, providing mentorship, guidance, and subject matter expertise to support professional growth and operational excellence. Job Description Core Responsibilities Oversee technical progress and engineering initiatives to ensure alignment with strategic goals and timely execution. Manage departmental budgets, including forecasting, financial reporting, and performance analysis. Monitor capital and operational expenditures, recommending adjustments to optimize resource utilization. Forecast staffing and resource needs to meet evolving network demands and departmental objectives. Ensure regional network performance meets or exceeds industry and company technical standards. Apply and enforce safety protocols and technical standards in daily operations, including compliance with OSHA and internal policies. Lead the development, training, and mentoring of engineering staff to build technical expertise and leadership capabilities. Promote a proactive approach to network health and reliability, supporting initiatives such as XOC transitions and automation. Foster cross-team collaboration and knowledge sharing to strengthen support across core routing and infrastructure teams. Exercise independent judgment in decision-making and problem-solving on matters of technical and operational significance. Maintain consistent and punctual attendance, with flexibility to work nights, weekends, and overtime as needed. Perform other duties and responsibilities as assigned. Company Expectations for All Employees Embrace and apply our Operating Principles in daily work. Prioritize the customer experience by delivering seamless, reliable, and innovative network solutions. Stay informed and engaged with emerging technologies and digital tools. Collaborate effectively across teams to drive impactful results. Participate in the Net Promoter System by engaging in feedback loops and continuous improvement efforts. Demonstrate accountability for results and contribute to company growth. Promote and respect diversity, equity, and inclusion in all interactions. Uphold integrity and do what s right for customers, colleagues, and the community. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Employees at all levels are expected to Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

. Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget. Job Description Core Responsibilities Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications. Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams. Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases. Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team. Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products. Develops proposals, hardware/software changes and other capital expenditure projects. Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Job Description Role Overview: The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform. Key Responsibilities: Community Engagement: Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported. Global Customer User Group Development: Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc. Build and drive key business communities: Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams. Community Events & Meetups: Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community. Moderation & Support: Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members. Collaboration with Cross-Functional Teams: Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams. Metrics & Reporting: Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement. Qualifications Experience: 10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing

About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance. About the Role As a Recruiter at Plum, you will play a pivotal role in building a team of dedicated professionals or freshers focused on ensuring our customers success and satisfaction. You will be responsible for attracting, assessing, and hiring top talent that aligns with our commitment to delivering an outstanding customer experience. Key Responsibilities: Partner with CS leads/managers to understand their staffing needs and develop effective recruitment strategies. Utilize various sourcing methods, including job boards, social media, professional networks, and referrals, to attract a diverse pool of qualified candidates. Screen resumes, conduct phone interviews, and assess candidates skills and qualifications. Manage the interview process, including scheduling interviews, gathering feedback, and making recommendations to hiring managers. Negotiate and extend job offers to select candidates, ensuring parity in compensation packages and addressing any concerns or questions. Develop and maintain strong relationships with candidates, providing a positive candidate experience throughout the hiring process. Collaborate with hiring managers and HR team members to develop and implement effective recruitment strategies and processes. Own alternate hiring processes like Weekend Hiring Drives, Campus Placement Drives to build and maintain a robust pipeline of candidates of all times Minimum Requirements: Understanding of the overall customer success team Excellent communication and interpersonal skills, with the ability to build rapport with candidates and hiring managers. Strong negotiation and influencing skills to secure top talent. Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines.

1. Leadership, Performance & KPIs: Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales performance Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals, priorities, and timelines. Monitor automation-related manual tasks and ensure they are being completed in a timely manner 2. School Relationship, Application & Admissions Management: Own the full funnel journey of applications from evaluations to submission and enrolment, for assigned schools Act as the single point of contact for all admission-related matters for designated schools. Develop impactful relationships with Partners and maintain an Account Management plan Ensure consistent follow-ups on applications based on each school s preferred cadence and communication style Lead new school onboarding: gather requirements, open dates, conduct pre-onboarding research, and participate in kickoff calls Support the team by clarifying requirements and implementing any changes specific to each school Complete school information research on content and requirements, and share the findings with the implementation team on the Knowledge Team Ensure daily/frequent Intake System updates are updated to match the schools open and closed dates Be the final escalation point to ensure A+ service quality is maintained across all partner interactions Stay up to date on Partner information, industry trends, and government-related strategy 3. Process Improvement & Documentation: Continuously experiment and optimize the application process to improve conversion and processing time Source and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.) Work and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform Work with PROM on updating existing processes that require optimization Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements. 4. Internal Support & Ticket Resolution Address Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution Collaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners Engage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

TaskUs is looking for Sr. Operations Manager to join our dynamic team and embark on a rewarding career journey An Operations Manager is responsible for overseeing the day-to-day activities of an organization This includes managing and coordinating various processes, ensuring the efficient and effective functioning of departments, and ensuring that company policies and procedures are followed Key responsibilities may include: Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description Communication Skills: Fluent English Proficiency: As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone. Excellent Verbal and Written Communication: Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues. Active Listening: Good listening skills are important to understand the customers concerns and guide them appropriately through non-technical solutions. Cultural Sensitivity: Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions. Customer Service Skills: Strong Customer Focus: Ability to empathize with customers, address their concerns, and deliver excellent customer experience, even if the issue cannot be fully resolved in the first interaction. Patience and Professionalism: Ability to remain calm and professional in all situations, especially when dealing with frustrated or upset consumers. Clear Problem Solving: Ability to provide basic support (e.g., assisting with product inquiries, warranty coverage, registration of products, locate documents) or direct the customer to the appropriate online resources. De-escalation Skills: Ability to manage challenging situations and de-escalate conflicts, ensuring that the consumer feels heard, and their concerns are addressed. Problem-Solving Abilities: A strong ability to analyze issues and provide clear and accurate solutions. Even though it s a first-tier role, the ability to handle basic concerns and escalate when necessary is crucial. Call Handling Skills: Efficient in managing call flow, multitasking (e.g., using CRM tools while talking to customers), and maintaining professionalism in every interaction. Conflict Resolution: Ability to de-escalate situations with upset or frustrated consumers and provide satisfactory resolutions. Product and Company Knowledge: Basic HVAC Product Knowledge: Basic technical aptitude of mechanical products. Training will be provided, but having some familiarity with terms like air conditioning, thermostats, and filters can be beneficial. Company Policies and Procedures: Understanding the company s policies, procedures, and product offerings so you can answer common questions (warranty coverage and exclusions) and provide accurate information to customers. Technical Skills (Non-Technical): Salesforce Experience: Familiarity with Salesforce to log and track customer interactions . Basic Computer Skills: Strong experience in using software like Microsoft Office (Word, Excel, etc.) for handling administrative tasks and documenting customer issues or feedback. Multitasking: Ability to handle multiple tasks, such as managing customer inquiries while inputting data into Salesforce or updating case statuses. Time Management and Organization: Efficient Call Handling: Ability to manage call time effectively without compromising the quality of service. While some calls may require longer conversations, its important to keep the interactions efficient and focused. Task Prioritization: Ability to prioritize multiple customer inquiries and resolve them in a timely manner, especially in a high-volume environment. Soft Skills: Empathy: Ability to understand the customers feelings and needs, helping to build rapport and make the customer feel valued. Positive Attitude: Always maintain a positive and solution-oriented approach, even if you don t have immediate answers or resolutions. Attention to Detail: Ensuring all customer information is captured accurately, following up on pending cases, and documenting interactions properly in Salesforce. Experience Previous Customer Service Experience: 5 plus years of experience in any customer-facing role, particularly in a contact center environment, is highly valued. Experience in a B2C (Business to Consumer) Setting: Familiarity with handling consumer inquiries, even if they re not technical in nature, would be an asset. Shift Assignment: Ability to Work U.S. Hours: Supporting U.S. consumers, the role requires working in shifts that align with U.S. time zones, 8:00AM-6:00PM CST. Qualifications Fluent English with excellent verbal and written communication. Strong customer service experience and skills, including patience and problem-solving. Basic HVAC product knowledge and understanding of company policies. Proficiency in CRM tools and basic computer skills. Empathy, positivity, and active listening. Ability to work U.S. hours and manage shift work.

Job Summary: The Store Manager is responsible for overseeing the daily operations of the fashion retail store, ensuring exceptional customer service, maximizing sales performance, maintaining visual merchandising standards, and managing the store team effectively. This role requires strong leadership, operational excellence, and a passion for fashion trends and retail. Key Responsibilities: 1. Sales & Business Development Achieve and exceed monthly sales targets and KPIs. Develop and implement sales strategies to drive footfall and conversion. Analyze sales data and market trends to identify business opportunities. 2. Store Operations Management Ensure smooth day-to-day operations of the store. Maintain inventory levels, oversee stock replenishment, and minimize shrinkage. Ensure compliance with company policies, SOPs, and retail standards. 3. Customer Experience Deliver exceptional customer service and maintain high service standards. Handle escalated customer complaints professionally and promptly. Train and motivate the team to provide a personalized shopping experience. 4. Visual Merchandising Maintain high visual merchandising standards aligned with brand guidelines. Coordinate with the VM team for seasonal changes and in-store displays. Ensure attractive product presentation to maximize sales potential. 5. People Management Recruit, train, and develop store staff. Create staff rosters to ensure adequate coverage during peak hours. Conduct regular performance reviews and provide constructive feedback. 6. Reporting & Administration Prepare daily/weekly/monthly sales and operational reports. Manage store expenses and work within allocated budgets. Ensure all company communications are cascaded to the team. Key Skills & Competencies: Strong leadership and team management skills. Excellent communication, interpersonal, and problem-solving abilities. Sales-driven with a deep understanding of retail KPIs. Knowledge of fashion trends, styling, and merchandising. Proficient in MS Office and POS systems.

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description Communication Skills: Fluent English Proficiency: As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone. Excellent Verbal and Written Communication: Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues. Active Listening: Good listening skills are important to understand the customers concerns and guide them appropriately through non-technical solutions. Cultural Sensitivity: Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions. Customer Service Skills: Strong Customer Focus: Ability to empathize with customers, address their concerns, and deliver excellent customer experience, even if the issue cannot be fully resolved in the first interaction. Patience and Professionalism: Ability to remain calm and professional in all situations, especially when dealing with frustrated or upset consumers. Clear Problem Solving: Ability to provide basic support (e.g., assisting with product inquiries, warranty coverage, registration of products, locate documents) or direct the customer to the appropriate online resources. De-escalation Skills: Ability to manage challenging situations and de-escalate conflicts, ensuring that the consumer feels heard, and their concerns are addressed. Problem-Solving Abilities: A strong ability to analyze issues and provide clear and accurate solutions. Even though it s a first-tier role, the ability to handle basic concerns and escalate when necessary is crucial. Call Handling Skills: Efficient in managing call flow, multitasking (e.g., using CRM tools while talking to customers), and maintaining professionalism in every interaction. Conflict Resolution: Ability to de-escalate situations with upset or frustrated consumers and provide satisfactory resolutions. Product and Company Knowledge: Basic HVAC Product Knowledge: Basic technical aptitude of mechanical products. Training will be provided, but having some familiarity with terms like air conditioning, thermostats, and filters can be beneficial. Company Policies and Procedures: Understanding the company s policies, procedures, and product offerings so you can answer common questions (warranty coverage and exclusions) and provide accurate information to customers. Technical Skills (Non-Technical): Salesforce Experience: Familiarity with Salesforce to log and track customer interactions . Basic Computer Skills: Strong experience in using software like Microsoft Office (Word, Excel, etc.) for handling administrative tasks and documenting customer issues or feedback. Multitasking: Ability to handle multiple tasks, such as managing customer inquiries while inputting data into Salesforce or updating case statuses. Time Management and Organization: Efficient Call Handling: Ability to manage call time effectively without compromising the quality of service. While some calls may require longer conversations, its important to keep the interactions efficient and focused. Task Prioritization: Ability to prioritize multiple customer inquiries and resolve them in a timely manner, especially in a high-volume environment. Soft Skills: Empathy: Ability to understand the customers feelings and needs, helping to build rapport and make the customer feel valued. Positive Attitude: Always maintain a positive and solution-oriented approach, even if you don t have immediate answers or resolutions. Attention to Detail: Ensuring all customer information is captured accurately, following up on pending cases, and documenting interactions properly in Salesforce. Experience Previous Customer Service Experience: 5 plus years of experience in any customer-facing role, particularly in a contact center environment, is highly valued. Experience in a B2C (Business to Consumer) Setting: Familiarity with handling consumer inquiries, even if they re not technical in nature, would be an asset. Shift Assignment: Ability to Work U.S. Hours: Supporting U.S. consumers, the role requires working in shifts that align with U.S. time zones, 8:00AM-6:00PM CST. Qualifications Fluent English with excellent verbal and written communication. Strong customer service experience and skills, including patience and problem-solving. Basic HVAC product knowledge and understanding of company policies. Proficiency in CRM tools and basic computer skills. Empathy, positivity, and active listening. Ability to work U.S. hours and manage shift work