Manager - Engineering Operations

Job Description

Core Responsibilities

• Oversee technical progress and engineering initiatives to ensure alignment with strategic goals and timely execution.
• Manage departmental budgets, including forecasting, financial reporting, and performance analysis.
• Monitor capital and operational expenditures, recommending adjustments to optimize resource utilization.
• Forecast staffing and resource needs to meet evolving network demands and departmental objectives.
• Ensure regional network performance meets or exceeds industry and company technical standards.
• Apply and enforce safety protocols and technical standards in daily operations, including compliance with OSHA and internal policies.
• Lead the development, training, and mentoring of engineering staff to build technical expertise and leadership capabilities.
• Promote a proactive approach to network health and reliability, supporting initiatives such as XOC transitions and automation.
• Foster cross-team collaboration and knowledge sharing to strengthen support across core routing and infrastructure teams.
• Exercise independent judgment in decision-making and problem-solving on matters of technical and operational significance.
• Maintain consistent and punctual attendance, with flexibility to work nights, weekends, and overtime as needed.
• Perform other duties and responsibilities as assigned.

Company Expectations for All Employees

• Embrace and apply our Operating Principles in daily work.
• Prioritize the customer experience by delivering seamless, reliable, and innovative network solutions.
• Stay informed and engaged with emerging technologies and digital tools.
• Collaborate effectively across teams to drive impactful results.
• Participate in the Net Promoter System by engaging in feedback loops and continuous improvement efforts.
• Demonstrate accountability for results and contribute to company growth.
• Promote and respect diversity, equity, and inclusion in all interactions.
• Uphold integrity and do what s right for customers, colleagues, and the community.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience