Customer Delight Executive

We have an Urgent Opening for Customer Care Delight in leading FMCG Industry for Bangalore location: Roles and Responsibilities: Handle customer calls (inbound/outbound)/ chat/mails and provide assistance with inquiries, product information, and issue resolution in a professional and courteous manner. Probe and identify customer requirements and issues and update customer basis the information available on the CRM and other applications and the SOP. Resolve the product or service issues by providing appropriate resolution. Escalate and forward the unresolved issues as per the SOP to appropriate internal teams for follow up and closure. Classify customer into Query/Request/ Complaint in the respective header as per the defined SOP. Accurately enter and record customer interactions as per the defined SOP. Stay informed about our products, services, and promotions to effectively address customer inquiries and provide relevant information. Maintain high-quality standards in customer interactions, adhering to the policies, procedures, and service level agreements (SLAs). Deliver the interaction quality as per the defined quality framework (CQ score). Deliver consistent customer satisfaction (C-Sat) Ensure clear and effective communication with customers, supervisors and relevant cross functional teams to facilitate seamless customer support. Follow up with customers as needed to ensure the successful resolution of their inquiries or concerns. If anyone interested kindly call on 8188889523 or revert back with your updated resume on hpconsultant.shikha123@gmail.com