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Customer Care Executive

Phoeniixx Designs

0 - 31 years

1 - 3 Lacs

South Extension II, Delhi-NCR

Posted:1 week ago| Platform: Apna logo

Apply

Skills Required

chat sizing styling tracking resolve logistics crm service support

Work Mode

On-site

Job Type

Full Time

Job Description

Respond promptly and professionally to customer inquiries via voice calls and live chat platforms. Provide detailed information about fashion products, sizing, availability, materials, styling tips, and promotions. Assist customers with order placement, tracking, modifications, cancellations, and returns/exchanges. Handle complaints and resolve issues efficiently to ensure customer satisfaction. Collaborate with warehouse, logistics, and internal departments to follow up on orders and resolve delivery issues. Maintain accurate records of customer interactions using CRM tools or ticketing systems. Stay up to date with new product lines, collections, and brand guidelines. Deliver service that reflects the brand’s tone, style, and values.

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Customer Care Executive