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Customer Care Executive

Flowing Water Films Private Limited

0 - 31 years

0 Lacs

Malad West, Mumbai/Bombay

Posted:1 month ago| Platform: Apna logo

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Skills Required

support service chat resolve content management troubleshooting communication collaborative development

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Customer Care Executive (OTT Support) We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As an OTT support specialist, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a seamless viewing experience for our subscribers. Key Responsibilities: - Respond to customer inquiries via phone, email, chat, or social media - Resolve customer complaints and issues related to OTT content, streaming, and account management - Provide technical support and troubleshooting assistance for OTT platform issues - Offer personalized recommendations and solutions to enhance customer experience - Document customer interactions and feedback for quality improvement - Meet customer satisfaction and resolution targets Requirements: - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple customer interactions - Strong problem-solving and analytical skills - Familiarity with OTT platforms and streaming services (desirable) - Basic technical knowledge and troubleshooting skills. What We Offer: - Competitive salary - Opportunity to work with a growing OTT platform - Collaborative and dynamic work environment - Professional development and growth opportunities If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we'd love to hear from you!

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Customer Care Executive