Customer Account Coordinator

As an Account Coordinator for International Client Operations at our Batlagundu, Dindigul location, you will play a pivotal role in managing and supporting end-to-end operational processes for our esteemed international clients. Your primary responsibilities will involve serving as the main point of contact for assigned clients, coordinating operational activities, ensuring seamless service delivery, and maintaining strong client relationships. You will be expected to communicate effectively with clients through various mediums such as email, phone, and video calls to guarantee clarity, alignment, and satisfaction. Collaboration with internal departments like logistics, finance, procurement, and customer support will be essential to ensure the timely execution of client requirements. Monitoring process flows, resolving bottlenecks, and preparing accurate reports and documentation are key aspects of the role to meet and exceed client expectations. To excel in this position, you should hold a Bachelor's degree in Business Administration, International Business, or a related field. Previous experience in account coordination, client servicing, or operations management, especially in an international setting, will be advantageous. Proficiency in English, both written and verbal, is crucial, along with strong organizational and time management skills. The ability to multitask, handle high-pressure situations professionally, and work efficiently across different time zones is essential. Preferred skills for this role include prior experience with export/import clients or global operations, excellent interpersonal skills, a client-focused approach, and a problem-solving mindset with meticulous attention to detail. Proficiency in Microsoft Office applications (Excel, Word, Outlook) is required, and knowledge of CRM or ERP systems is a plus. This is a full-time position with benefits including health insurance, provident fund, performance bonus, and yearly bonus. The work location is in person, and the successful candidate will have the opportunity to build and maintain strong client relationships, promote trust, and foster long-term partnerships.,