Customer Account Coordinator

Job Title:

Account Coordinator – International Client Operations

Location:

Batlagundu, Dindigul

Job Type:

Full-time

Job Summary:

We are seeking a detail-oriented and proactive Account Coordinator to manage and support end-to-end operational processes for our international clients. The ideal candidate should possess excellent communication skills and a strong ability to coordinate across teams and time zones to ensure seamless client servicing and operational efficiency.

Key Responsibilities:

• Act as the primary point of contact for assigned international clients.
• Coordinate end-to-end operational processes including order management, service delivery, documentation, logistics coordination, and post-delivery support.
• Maintain regular communication with clients via email, phone, and video calls to ensure clarity, alignment, and satisfaction.
• Collaborate with internal departments (such as logistics, finance, procurement, and customer support) to ensure timely execution of client requirements.
• Monitor process flows, identify bottlenecks, and proactively resolve issues to meet client expectations.
• Prepare and maintain accurate reports, documentation, and client status updates.
• Ensure adherence to compliance, quality standards, and client-specific requirements.
• Build and maintain strong relationships with clients to promote trust and long-term partnership.

Key Requirements:

• Bachelor’s degree in Business Administration, International Business, or a related field.
• Proven experience in account coordination, client servicing, or operations management – preferably in an international environment.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills.
• Ability to multitask and handle high-pressure situations professionally.
• Proficiency in Microsoft Office (Excel, Word, Outlook); knowledge of CRM or ERP systems is a plus.
• Flexible to work in different time zones, depending on client location.

Preferred Skills:

• Prior experience handling export/import clients or global operations.
• Strong interpersonal skills and a client-focused attitude.
• Problem-solving mindset with attention to detail.

Job Type: Full-time

Pay: ₹12,052.17 - ₹25,629.01 per month

Benefits:

• Health insurance
• Provident Fund

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person