CTS _ North _ Service _ Service Planner

Maintaining a database of ESN and OR-OI lists received from equipment sales division Sending pre-commissioning guidelines based on equipment sales information received from the equipment sales division. CSI creation in SAP by collecting all documents along with GST certificate from customer directly or through the dealer and shifting in SAP by collecting and providing all data Coordinating with the Product Manager to create a the new part number in SAP ECB parts + Labour job booking and communicating to Team Leader for forward planning Review of Service after getting it from CTS sales. Discuss with Team Leader and add the into the Regular review of upcoming visits and helping Team leader to make forward plan. IN ORDER TO ensure timely service support towards customers complying the planning process. Customer Value: Improve customer response through effective coordination and communication Escalation at an appropriate level to resolve the customers IN ORDER TO ensure customer satisfaction and improve NPS Warranty failure support: Warranty parts booking against approved ROC in DREAMS and direct ROC database. Keep regular track ollow-up with till delivery of the ROC material to customer. Regular update to customers about the status of the parts Communicate to Dealer and Team Leader for deputation of FSE to close the warranty call once parts delivered at site against ROC. Monitor ROC database and coordinate with TL, FSE and Dealer for timely closure of the ROC in ROC database. Claim registering, Preparation of necessary RMA and delivery challan and coordinate for sending back parts. All priority I and Priority II ECBs must booked and IN ORDER TO reduce mean time to repair (MTTR) improve response time Closing of chargeable jobs in E-Pad. Creation of service invoices and sending the same to customer and maintaining All STP orders must be booked and executed before its due dates. IN ORDER TO improve operational efficiency and customer satisfaction Dealer development: Monitoring distributors Service Operations KPIs through DREAMS database Periodical review with dealer and take appropriate action Training for dealer s service coordinators and new service engineer on DREAMS usage Dealer database management through DREAMS and ensure correctness of the master data and registration of indirect account training, awareness creation and review Compliance with Corporate Guidelines Follow in letter and spirit the Atlas Copco Vision, and core Comply with the Atlas Copco Business Code of Conduct Comply with the policies and procedures communicated from time to time the Safety, and Environment (SEH) norms defined by the organization Perform any other tasks given by supervisor from time to time N ORDER TO enrich the Corporate Culture To succeed, you will need Experience Requirements 2-5 years of relevant experience in administration and customer handling is preferable Knowledge / Educational requirements in any field/ Degree or in Engineering Personality requirements Excellent communication and Interpersonal skills. Good temperament Committed team player. High levels of energy and drive. A ccountability & Customer Focus . In return, we offer you The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow. Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Passionate people create exceptional things At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.