CSE (Customer Support Executive)

Job Description

JOB DESCRIPTION Key Responsibilities:  Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.  Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.  Work closely with the technical team to escalate and resolve complex issues.  Document customer interactions, feedback, and resolutions in the CRM system.  Guide customers on software installation, features, and usage.  Ensure customer satisfaction by providing prompt and efficient support.  Assist in preparing FAQs, user manuals, and helpdesk content. Required Skills & Qualifications:  Education: Any graduate (preferred in IT, Computer Science, or related fields).  Experience: 0-3 years of experience in customer support, preferably in a software/IT product company.  Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Hindi, Kannada, and Malayalam) along with English.  Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.  Soft Skills: Strong communication, problem-solving, and customer-handling skills.  Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Paid time off Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Ability to commute/relocate: Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Language: Hindi (Preferred) Work Location: In person Speak with the employer +91 8688400273