Cost Estimation and Client Service Executive

This role in a printing and packaging firm typically involves a combination of technical, financial, and customer service responsibilities. Here's an overview of the key duties and skills required for the position: Cost Estimation: - Calculating Production Costs: Work with the production team to assess material costs (e.g., paper, ink, and packaging materials), labor costs, machine time, and any other variables to accurately estimate the cost of each job. - Creating Estimates and Quotes: Prepare detailed cost estimates and provide clients with accurate price quotes for custom printing and packaging orders. This often involves considering factors like volume, complexity, lead time, and type of materials. - Analyzing Cost Structures: Review historical data and make adjustments to pricing models based on new production techniques, cost fluctuations, or vendor price changes. - Cost Optimization: Work to identify cost-saving opportunities and provide recommendations to improve the company's cost structure while maintaining quality. Client Services: - Client Relationship Management: Act as the primary point of contact for clients throughout the project lifecycle from initial inquiry to project completion. Ensure clear communication of timelines, updates, and any potential issues. - Order Coordination: Track orders from conception to completion. Ensure all client specifications are met and that the final product adheres to the agreed-upon standards. - Problem Solving: Resolve any issues that arise during production, such as delays, defects, or changes in project scope. Maintain a high level of customer satisfaction by addressing concerns swiftly and effectively. - Negotiating Terms: Engage with clients to understand their needs and negotiate pricing, delivery schedules, and other terms to secure profitable agreements for the business. Project Management: - Scheduling: Ensure that production schedules align with client expectations, managing timelines and coordinating with production teams to meet deadlines. - Quality Control: Liaise with quality control teams to ensure that the product meets both client expectations and industry standards. - Risk Management: Proactively identify potential risks (such as production delays or material shortages) and develop contingency plans. Reporting and Documentation: - Client Feedback: Collect and document feedback from clients post-project completion to ensure continuous improvement in services. - Cost Reports: Track and report on the actual costs versus estimated costs for each project to help improve future cost estimation accuracy. - Documentation: Maintain accurate records of all client communications, project specifications, contracts, and revisions. Key Skills Required: - Technical Knowledge of Printing Packaging. - Financial Acumen. - Project Management. - Client Communication and Relationship Building. - Problem-Solving. - Negotiation Skills. - Software Proficiency. Experience Requirements: Experience: 3-5 years in a similar role, preferably in the printing and packaging industry or a related manufacturing field. Key Performance Indicators (KPIs): - Accuracy of Cost Estimates. - Client Satisfaction. - Timely Delivery. - Profit Margins. Interested candidates can connect on 9137655589. Job Type: Full-time Schedule: Day shift Work Location: In person,