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Acme Services
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Corporate Trainer

Corporate Trainer

2 - 7 years

|

4 - 9 Lacs

Mumbai Maharashtra India

Posted:4 days ago| Platform: Foundit logo

Apply

Skills Required

Sop Training Process Improvement Performance Improvement Teaching

Work Mode

On-site

Job Type

Full Time

Job Description

Build training modules in the form of presentations, SOPs and other documents
Conduct training sessions for customer delight agents, veterinarians and trainers
Certify new team members on product, process and tool knowledge
Teach and lead team members on processes and work towards performance improvement
Monitor, analyze, and assess the quality of inbound calls, outbound calls and video consultations of service providers
Identify and rectify training gaps and address problems with the manager
Offer alternate plans and suggestions for process improvement,

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